Position Summary
Redaptive is seeking a highly motivated and experienced Energy Solutions Specialist to join our team. This role requires a strong technical and analytical focus, ensuring the accuracy and integrity of metered energy data (electric, gas, and water) through detailed quality checks and validation processes. The position also involves analyzing measurement and verification (M&V) of data to assess energy savings performance for various EAAS projects. In addition to supporting front-line operations, this role demands expertise in troubleshooting metering issues, interpreting electrical diagrams, and optimizing data accuracy for reporting and decision-making.Additionall, you will work directly with customers to resolve their issues and ensure their needs are met with Redaptive’s solutions. You will use your excellent communication skills, empathy, customer-first problem-solving skills, and attention to detail to deliver best-in-class support experiences for Redaptive customers. You will partner with internal and external stakeholders to identify opportunities and implement changes to make the customer care processes more efficient and effective.
Responsibilities And Duties
Metered Data Quality Check
- Prepare electrical single line diagram for appropriate load mapping based on panel audit photos and closeout documents.
- Study and analyze electrical single line diagram of facilities.
- Provide technical support for proper labelling optimization, asset grouping and nullifying double counts.
- Verify circuit/asset tagging and labelling alignment with energy dashboard.
- Identify installation errors and work closely with meter installation team to troubleshoot issues.
- Validate and correct the quality of energy data (electric, gas & water) post energy meters commissioning at facility/buildings.
- Review close-out documentation to ensure proper meter installation
- Define corrective actions for meter installation errors, commissioning, and configuration errors
- Review our automated data failure reports, identify the cause of the failures using your electrical engineering skills, and propose solutions to enable accurate energy data.
- Prepare technical guidelines and standard operating procedures for labelling optimization and manual data quality issue verification.
Customer Support
- Empower the Customer Care team to efficiently address customer issues on a larger scale by effectively communicating with customers, resolving their issues, answering their questions, and assisting them with their needs.
- Resolve customer issues effectively and promptly, demonstrating empathy and a sense of urgency.
- Track and communicate updates and status related to ongoing customer issues.
- Take the lead in addressing technical questions related to meters and EaaS projects from customers, and collaborate with internal stakeholders to resolve these queries effectively.
- Develop Standard Operating Procedures (SOPs) and streamline the process flow for resolving internal and external technical queries, ensuring minimal turnaround time.
Measurement & Verification
- Complete Initial Savings Reports for customers with Lighting EaaS projects and manage end-to-end Measurement & Verification (M&V) for Lighting projects under Redaptive’s Performance Verification process.
- Independently lead Measurement & Verification for customers with HVAC EaaS, Complex Mechanical, and Solar projects.
- Monitor energy savings for Lighting, HVAC, and Solar projects, and analyze causes of both underperformance and overperformance.
- Lead underperformance analysis for Lighting, Solar, and HVAC EaaS projects.
- Identify automation opportunities and implement them with support from the Technology team, thereby reducing effort and improving the accuracy of M&V.
Energy Star Submission
- Monthly submission of metered data (Electric, Gas & Water) to Energy Star.
- Identify and report reasons for non-submission of data to Energy Star and ensure data accuracy.
- Take the lead in ensuring accurate Energy Star submissions with minimal failures by developing automation and streamlining the submission process.
- Develop advanced processes to ensure higher uptime for meters installed in Data Solutions projects, and prioritize maintenance cases to ensure smooth execution without failures.
- Supporting the integration of customer ENERGY STAR properties with the Redaptive platform.
- Supporting the automation and optimization of ENERGY STAR data submission and integration.
Required Abilities And Skills
- Bachelor’s Degree or Master’s degree in Electrical Engineering/Mechanical Engineering.
- Good proficiency in reading and interpreting building, Electrical SLD & MEP design documents.
- Good understanding of electrical parameters i.e., power quality, harmonics, power factor, phase angle, active power, reactive power, etc.
- Technical knowledge of commercial electrical infrastructure – panels, connect types, switches, wiring, etc.
- Knowledge of building electrical systems and controls (lighting, HVAC controls, motor controls, etc.)
- Must be comfortable handling and organizing large quantities of information.
- Strong proficiency in MS Office and mathematics.
- Working experience in power meters, gas meters and water meters.
- Experience (~5 years) in electrical installation, HVAC projects, Solar Projects, M&V, Energy Auditing.
- Experience providing support to the Lighting, HVAC, electrical, building engineering, metering, or other related industry preferred.
- Experience with Salesforce, Sitetracker, Asana, and Microsoft Suite is highly preferred.
Behavioral Attribute
- Able to thrive in a startup environment and work with a high degree of autonomy.
- Strong communication skills and presentation skills.
- Positive attitude, willing, thoughtful, and proactive.
- Takes ownership and shows initiative.
- Excels in a fast-paced environment.
- High attention to detail.
- Comfortable with flexible working hours.
Travel
% of travel time expected for the position, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight.
The Perks!
- Equity plan participation
- Medical and Personal Accident Insurance
- Support on Hybrid working – Equipment & Relocation
- Flexible Time Off
- Continuous Learning
- Annual bonus, subject to company and individual performance
The company is an Equal Opportunity Employer, drug free workplace, and complies with Labor Laws as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
