20013 Employee Engagement Jobs - Page 12

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and main...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and main...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

Responsibilities (including, but not limited to): Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country.. Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures. Collaborate with senior leadership to identify workforce needs, talent gaps, and succession planning initiatives. Partner with talent acquisition efforts, including workforce planning, recruitment, and onboarding processes to service and retain top talent across diverse geographies. Drive employee engagement and retention strategies, including performance management, career devel...

The Senior Workforce Manager will be responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels that meet business requirements. The role involves collaborating with operations, client services, and leadership teams to deliver accurate workforce strategies, drive efficiency, and support business growth. Key Responsibilities Lead the workforce management function, including capacity planning, forecasting, scheduling, and intraday management. Develop and implement workforce strategies aligned with business objectives and client requirements. Partner with Operations and Client Services to provide insights and recommendation...

Support daily operations by performing assigned tasks efficiently and accurately. Provide excellent service to customers, ensuring their satisfaction and resolving queries or complaints in a friendly manner. Assist in maintaining a clean, safe, and organized work environment. Work collaboratively with team members to achieve performance goals and meet deadlines. Follow company policies, procedures, and safety standards at all times. Communicate effectively with supervisors and peers, providing feedback and suggestions to improve processes. Assist in training new team members and sharing best practices. Adapt to changing priorities and handle multiple tasks in a fast-paced environment. Partic...

Roles and Responsibility Lead and manage a team of professionals to achieve business objectives and goals. Develop and implement strategies to enhance team performance and productivity. Foster a culture of excellence and continuous improvement within the team. Collaborate with cross-functional teams to drive business growth and expansion. Analyze market trends and competitor activity to identify opportunities and threats. Provide coaching and guidance to team members to develop their skills and careers. Job Requirements Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling strong relationships with ...

Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee engagement and retention. Design and deliver training programs tailored to meet business objectives. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Evaluate the effectiveness of training programs and recommend improvements. Manage and maintain accurate records of training activities and participant feedback. Foster a culture of continuous learning and development within the organization. Job Requirements Proven experience in learning and development, preferably in a similar industry. Strong understanding of adult learning principles and inst...

Roles and Responsibility Lead and manage a team of professionals to achieve business objectives and goals. Develop and implement strategies to enhance team performance and productivity. Foster a culture of excellence and continuous improvement within the team. Collaborate with cross-functional teams to drive business growth and expansion. Analyze market trends and competitor activity to identify opportunities and threats. Provide coaching and guidance to team members to develop their skills and careers. Job Requirements Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling strong relationships with ...

Job Summary: We are looking for an experienced and motivated Team Leader to supervise, guide, and support a team to achieve performance goals, maintain high-quality standards, and ensure smooth day-to-day operations. The ideal candidate will have strong leadership, communication, and problem-solving skills with the ability to inspire team members and drive results. Key Responsibilities: Lead, mentor, and motivate team members to meet performance targets and deliver quality results. Plan and allocate work effectively to ensure timely completion of tasks. Monitor team performance, track KPIs, and provide regular feedback and coaching. Handle escalations and resolve operational or customer-rela...

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing t...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to ...

Assistant Manager/ Manager - Sales HRBP - 2+ Years - Mumbai We are looking for a strategic HR partnering position focused on driving people processes, strengthening performance culture, and enhancing workforce effectiveness across on-roll and off-roll sales teams. Location- Mumbai Your Future Employer: A leading, fast-growing consumer-focused organization known for strong market presence and a people-first workplace. Responsibilities: 1. Acting as the primary HR partner for sales teams throughout the employee lifecycle. 2. Driving recruitment, onboarding, performance reviews, and engagement initiatives. 3. Collaborating with sales leadership to identify and address talent/skill gaps. 4. Mana...

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adh...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more th...

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adh...

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing t...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to ...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

A team leader job description involves providing guidance and direction to a team to achieve specific goals, communicating goals and strategies, delegating tasks and managing resources, monitoring progress, and fostering a positive team environment through communication, motivation, and problem-solving. They act as a vital link between the team and upper management, ensuring tasks are completed efficiently and effectively. Key Responsibilities Goal Setting & Strategy: Establish team goals, develop strategies to achieve them, and ensure team members understand how their work contributes to the overall organization. Task Management: Delegate tasks based on team members' strengths and expertise...

Job Overview The Operations Manager-2 will drive operational excellence across key functions of the business, ensuring efficient execution of processes, optimizing resources, maintaining quality, and meeting targets. This role will be responsible for leading cross-functional teams and ensuring that daily operations align with the companys strategic objectives. Key Responsibilities 1. Operational Strategy & Planning Develop, refine, and implement operational strategies, policies, and standard operating procedures (SOPs) aligned with organizational goals. Translate strategic objectives into operational plans, set KPIs, and monitor performance. Identify process bottlenecks and propose improveme...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It star...