The Restaurant General Manager is the No.1 leader and holds the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in various areas. This includes overseeing product preparation and delivery, maintaining customer relations, managing restaurant maintenance and repair, handling inventory management, leading the team, recruiting and retaining team members, maintaining financial accountability, and ensuring the delivery of highest quality products and services to customers. Additionally, the Restaurant General Manager may be assigned other duties as required. Core responsibilities of the role include effectively managing the restaurant within company policies and guidelines to achieve 100% customer satisfaction, controlling day-to-day operations such as scheduling manpower and ordering supplies, managing profit & loss by implementing cash control procedures and reviewing financial reports, ensuring equipment and facilities are well-maintained, and managing the restaurant team through various HR activities like hiring, performance appraisals, training, and reducing employee turnover. The ideal candidate for this position should demonstrate a passion for hospitality, a strong focus on operational excellence, the ability to build and lead performance-driven teams, display business acumen by understanding trade areas, customer patterns, competitor activity, and financial statements analysis, and a dedication to exceptional customer service. Experience in new store setup is preferred. In terms of education and experience, candidates with a 3-year Degree in Hospitality/Hotel Management and at least 3 years of experience, or a 1-year Diploma in Hospitality with 3+ years of work experience, or a Graduate with 5+ years of work experience in any stream are preferable for this role.,
The Assistant Restaurant Manager holds the responsibility for overseeing the daily operations of a restaurant in the absence of the Restaurant General Manager. This role requires ensuring adherence to company standards across all operational aspects, such as product preparation, customer service, restaurant maintenance, inventory management, team leadership, recruitment, financial management, and delivering high-quality products and services to customers. Additionally, the Assistant Restaurant Manager is tasked with various duties as necessary or assigned. Key responsibilities of this role include being a Process Champion, managing the opening and closing procedures of the restaurant, executing corporate and local marketing plans in a timely manner, overseeing training initiatives, monitoring staff scheduling and attendance, fostering team recognition and motivation, maintaining efficient and friendly service, managing guest relations, and upholding product quality standards. Furthermore, the Assistant Restaurant Manager contributes to Profit & Loss management by implementing cash control procedures, overseeing inventory, managing labor costs, analyzing financial reports, and taking appropriate corrective measures. It is also essential to ensure compliance with company standards related to equipment, facilities, and maintenance through a proactive maintenance program. The ideal candidate for this role should demonstrate a strong commitment to delivering exceptional customer service, possess effective communication skills, exhibit strong interpersonal abilities, excel in conflict resolution, and showcase exceptional team-building skills. Candidates are expected to have a Bachelor's Degree in Hospitality/Hotel Management with a minimum of 3 years of relevant experience. Alternatively, a Diploma in Hospitality with 2 years of work experience or a Bachelor's degree in any field with 4 years of work experience will also be considered. The preferred age range for applicants is between 23 to 30 years.,