The Restaurant General Manager is the No.1 leader and holds the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in various areas. This includes overseeing product preparation and delivery, maintaining customer relations, managing restaurant maintenance and repair, handling inventory management, leading the team, recruiting and retaining team members, maintaining financial accountability, and ensuring the delivery of highest quality products and services to customers. Additionally, the Restaurant General Manager may be assigned other duties as required. Core responsibilities of the role include effectively managing the restaurant within company policies and guidelines to achieve 100% customer satisfaction, controlling day-to-day operations such as scheduling manpower and ordering supplies, managing profit & loss by implementing cash control procedures and reviewing financial reports, ensuring equipment and facilities are well-maintained, and managing the restaurant team through various HR activities like hiring, performance appraisals, training, and reducing employee turnover. The ideal candidate for this position should demonstrate a passion for hospitality, a strong focus on operational excellence, the ability to build and lead performance-driven teams, display business acumen by understanding trade areas, customer patterns, competitor activity, and financial statements analysis, and a dedication to exceptional customer service. Experience in new store setup is preferred. In terms of education and experience, candidates with a 3-year Degree in Hospitality/Hotel Management and at least 3 years of experience, or a 1-year Diploma in Hospitality with 3+ years of work experience, or a Graduate with 5+ years of work experience in any stream are preferable for this role.,
