Director-Risk Management

The Fraud, Credit Bust Out (CBO), Banking Product & Payments Risk Organization is a global team of risk officers, data scientists, and product managers that are building innovative solutions and capabilities to manage external fraud and payment risk across AMEX’s card and banking portfolios.

The Director of Credit Bust Out andPayments Business

This role will be based out of Gurgaon, India and the incumbent would lead a team of risk management professionals with a focus on solving complex, novel, high impact business problems.

Key Responsibilities

• Lead a team of managers and analysts to execute against enterprise policies and governance plans for CBO on cards:
  

‒      Implementing and annually refreshing RCSA program

‒      Conducting controls testing in accordance with Internal Controls Policy

‒      Support timely updates of documentation and operational controls as new customer features & fraud capabilities are introduced.

‒      Calculating and monitoring risk appetite framework (RAF) metrics for card portfolio, escalating as appropriate, partnering with strategy teams to identify root causes, full expected exposures and corresponding action plans

‒      Conduct risk assessments for card portfolio under current 1st Line of Defense methodology, lead transformation of risk assessment to 2nd Line of Defense methodology.

‒      Support implementation and quarterly refresh of rule review framework for CBO and payment strategy rules

‒      Execute multiple compliance and regulatory programs, such as AML/BSA SARs referrals, elder fraud abuse detection, scams detection, etc.

·       Oversee the CBO control inventory, through robust documentation and organization, controls testing, and developing new KRIs or control monitoring metrics (CDITs, MIS, etc.)

·       Partner with functional experts and participate in exams, audits, and any ad hoc governance requests

·       Ensure the systems that fraud org risk have in place to track and identify issues and fraud events are satisfactory within the risk framework established by Issues and Events Policy

·       Ensure consistent documentation in standard operating procedures, reporting, etc. for the card portfolio

·       Provide insights to banking, fraud, CBO, and payments leadership on process risk issues and mitigation strategies

·       Provide thought leadership on control design, control effectiveness monitoring, and process governance to direct reports 

Minimum Qualifications

• Understanding of critical operational risk management lifecycle activities
  
• Experience in process governance, with a track record of establishing or implementing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
  
• Experience with GSIB-RCSA program preferred
  
• Experience with risk control design, testing, and effectiveness and operational monitoring
  
• Familiarity and subject matter expertise in credit bust-out and payments strategy and or capabilities and Operational Excellence
  
• Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required
  
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
  
• Strong internal partner management skills with proven ability to influence & negotiate
  
• Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution
  
• Critical thinker with the ability to continuously evolve strategy based on data and analytics
  
• Exceptional oral and written communications skills
  
• People leader experience preferred
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities