Director of Product Design

Reports To: Chief Operating Officer (COO) | Location: Remote

·       Lead the offshore Portal Team in the design, build, testing, and deployment of MyHUB, ConserveHUB, and related product enhancements.

·       Ensure all products are developed according to defined timelines, quality standards, and integration requirements.

·       Manage day-to-day development activities including sprint planning, QA, and release management.

·       Provide regular progress updates and technical reporting to the COO and U.S.-based leadership team.

·       Oversee release readiness and post-deployment validation to maintain stability and performance.

·       Develop and document standardized delivery and support processes to ensure consistency across projects, including handoff checklists, QA sign-offs, and deployment runbooks.

·       Create and maintain comprehensive technical and process documentation, ensuring knowledge transfer and continuity across global teams.

·       Establish structured onboarding and training programs for new developers, QA, and support staff to promote best practices and reduce ramp-up time.

·       Collaborate with product and support teams to build clear post-deployment support frameworks, including escalation paths, SLA monitoring, and feedback loops for continuous improvement.

·       Manage and mentor developers, QA engineers, and UI/UX contributors within the offshore team.

·       Implement clear processes for task management, issue tracking, and quality control (e.g., JIRA, GitHub, Confluence).

·       Monitor team utilization, productivity, and adherence to performance SLAs.

·       Foster collaboration, accountability, and a continuous improvement mindset within the team.

·       Serve as the technical liaison with Enterprise Solutions Consulting (ESC) and other Oracle implementation partners.

·       Ensure portal development and integration efforts align with project milestones and client delivery schedules.

·       Support delivery teams with troubleshooting, testing, and API coordination as needed.

·       Coordinate with external vendors and development partners involved in product build, hosting, or security.

·       Manage communication, documentation, and delivery expectations for third-party integrations.

·       Participate in technical evaluations and onboarding for new vendors or technology providers.

·       Work closely with the COO to maintain the product roadmap and ensure alignment with Oracle CCS updates and partner releases.

·       Provide input on feature prioritization and feasibility based on technical capabilities and resource capacity.

·       Ensure timely adoption of Oracle and industry best practices for integration, performance, and compliance.

·       Ensure products meet PCI, OWASP, and other relevant security and compliance requirements.

·       Oversee code reviews, testing, and environment management to maintain product stability and security.

·       Support audit and documentation processes related to technical compliance and client requirements.

·       10+ years of experience in software development, with 5+ years in a technical leadership or delivery management role, preferably in SaaS or enterprise environments.

·       Strong understanding of modern web technologies (React, Angular, .NET Core, or equivalent frameworks).

·       Proficiency in API development and integration, particularly RESTful and JSON-based architectures.

·       Working knowledge of Oracle Cloud Infrastructure (OCI) or Oracle Customer Cloud Service (CCS) integration is highly desirable.

·       Familiarity with AWS or other major cloud platforms for hosting, CI/CD, and deployment management.

·       Experience overseeing QA and release cycles using tools like JIRA, GitHub, Bitbucket, or Azure DevOps.

·       Strong understanding of data security and compliance frameworks such as PCI-DSS, SOC2, OWASP, and GDPR.

·       Proven ability to lead and scale offshore technical teams, balancing development speed with code quality and security.

·       Experience implementing Agile or hybrid development methodologies, including sprint management, backlog grooming, and iterative delivery.

·       Skilled in resource planning, team utilization tracking, and performance management for offshore teams.

·       Strong documentation and communication skills — able to provide clear reporting to U.S.-based leadership and coordinate across time zones.

·       Demonstrated ability to collaborate with functional and non-technical stakeholders, translating business goals into executable technical plans.

·       Experience managing technical delivery pipelines and ensuring adherence to SLAs and project milestones.

·       Familiarity with incident management, escalation handling, and root cause analysis.

·       Strong focus on code review standards, testing automation, and deployment reliability.

·       Proven ability to enforce governance around change management and environment controls (QA, staging, production).

·       Prior work in utilities, energy, or government SaaS platforms, particularly where data accuracy, billing, and regulatory compliance are critical.

·       Exposure to customer portal solutions, billing/payment integrations, or CRM systems (such as Oracle CCS, SAP, or CIS platforms).

·       Experience integrating with payment gateways or billing processors via secure APIs (PCI scope awareness a plus).

·       Exceptional organizational and time-management skills.

·       High attention to detail with a focus on repeatable process and quality assurance.

·       Ability to work independently while maintaining accountability to global leadership.

·       Proactive, solution-oriented mindset — comfortable addressing ambiguity and building structure in developing organizations.

·       Fluent in written and spoken English; able to communicate technical details clearly to business stakeholders.

·       Experience with AI/ML frameworks or using AI tools to optimize workflows and support automation.

·       Familiarity with DevSecOps practices and infrastructure as code (Terraform, Ansible, etc.).

·       Knowledge of utility billing or CIS data models and integration patterns.

·       Project management certification (e.g., PMP, CSM) or equivalent practical experience managing enterprise software delivery.