About the Role As a hands-on Engineering Manager, you ll oversee engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. Youll help architect and build our internal standards and frameworks. We love engineering-wide consistency in code and have huge ambitions on both client and server side. Duties and Responsibilities: 4+ years of engineering management experience in high-growth engineering organizations 6+ years of engineering experience as an individual contributor Play the role of technical SME for the pod by diving into the weeds of architecture and implementation Collaborate closely with product team to develop the tech roadmap Recruit, hire, grow, and retain A+ engineering talent Demonstrated track record of shipping complex products in a fast-paced environment Deep understanding of your pods OKRs, metrics and KPIs to contribute to the overall strategy and vision. Qualifications and Skills: Experience designing and implementing complex backend systems Build up technical details of existing systems Back end architectural patterns of large, high-scale web applications experience Experienced with software engineering best practices - design patterns, code reviews, unit and integration testing, etc. Full stack engineering experience in Javascript, Python/Django, or Ruby/Rails Provide meaningful feedback to your teammates to enable their work and growth Ability to adjust the process of the team to maximize productivity Assess risk and proactively deliver a plan and timeline for the entire pod and their team members Write design reviews, architecture and help mentor the team on their design reviews #LI-Onsite #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About the Role: As a Bilingual Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT) Candidate must be fluent in Spanish & English language both verbal and written Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to C1 certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent s compensation Become efficient in systems dealing with both consumer policy information as well as partner agent systems Able to understand and communicate complex agent payments and contract details. Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers Identify customer/agent needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of agents through clear and transparent communication Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Skills & Experience: 1- 3 years Bilingual experience in customer support , customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Very detail oriented, especially while working with agent compensation and contract details Bachelor s degree preferred Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required Strong intellectual curiosity and drive to solve problems Excellent time management , highly organised and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence handling Spanish & English calls , screen navigation and written communications skills. #LI-AK1 #LI-Onsite Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About the Role Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. Youll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date. Roles and Responsibilities: Create and maintain high-quality documentation for internal processes, workflows, systems, and tools. Design, build, and manage Notion pages to serve as a centralized knowledge base for teams. Ensure all documentation is current, version-controlled, and aligned with company standards. Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials. Audit and update existing documentation regularly to reflect process changes or new information. Implement best practices for knowledge management, including taxonomy, tagging, and accessibility. Develop templates and style guides to standardize documentation across the organization. Support onboarding by ensuring new team members have access to up-to-date and relevant documentation. Qualifications and Skills: 2+ years of experience in documentation, knowledge management, or technical writing. Proficiency with Notion or similar knowledge management tools. Excellent written communication and organizational skills. Ability to synthesize and structure information logically and clearly. Experience collaborating across teams and managing input from multiple stakeholders. Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously. Experience in a startup or fast-paced environment #LI-A1 #LI-Onsite

About the Role Product Designers at Ethos play an instrumental role in shaping every aspect of the product. We work across the organization to develop novel solutions to large, interesting challenges, and build world class products that create real value for real people. As a Senior Product Designer, you will report to the Head of Design and drive the product development cycle with your cross-functional peers. You will experiment, invent, and occasionally fail but most importantly, you will learn and advocate tirelessly for the customers you are creating products for. Duties and Responsibilities: Architect UI/UX for new products Test and iterate on existing products and features Partner with product managers and developers to drive the product development process Communicate the why of design decisions effectively to a variety of stakeholders Incorporate customer, product and business goals into design solutions Share honest, thoughtful feedback with teammates Qualifications and Skills: A strong portfolio that demonstrates your process and visual quality across devices and mediums A minimum of 5 years of in-house product design experience Mastery of visual design, interaction design, typography, and hierarchy Ability to reduce complex problems down to flexible and intuitive patterns Experience leading projects and process spanning insights, ideation and validation through to design implementation Excellent communication (verbal, written, visual) skills The ability to challenge the assumptions of oneself as well of those around you #LI-Hybrid #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

Ethos is looking for an Insurance Customer Operations Associate to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You ll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly.This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy. Duties and Responsibilities: Support the investigation of issues affecting the administration of Ethos insurance policies. Help document operational incidents and assist in tracking trends and recurring issues. Assist with internal triage of product and policy-related inquiries raised by customer-facing teams. Collaborate with senior team members to communicate known issues and product changes to internal stakeholders. Processing of financial and administrative tasks related to new launches and product stabilization. Assist with quality assurance testing and validation of new features or updates to existing tools. Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist. Possess and utilize strong understanding of Ethos products and processes Contribute to identifying and documenting process inefficiencies or opportunities for improvement. Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly. Meet individual quality and productivity goals while upholding compliance and customer experience standards. Skills and Qualifications: 1+ year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred. Strong organizational and documentation skills with a high level of attention to detail. Analytical mindset with curiosity for understanding how systems and processes work. Comfortable navigating ambiguity and asking questions to clarify next steps. Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools. Effective communicator who can clearly summarize findings and provide relevant context to peers. Team-oriented with a willingness to learn from others and take on new challenges. 1+ years of experience with SQL preferred

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the role: Ethos is looking for a highly driven, self-starter to join the Revenue Operations team for our B2C go to market teams. This role will be responsible for driving the Consumer Rev Ops team towards operational excellence by being a versatile, dynamic team-player who can wear multiple hats drive key initiatives across workstreams. You will be a key tactical member of the team, providing insights and analysis to guide our day-to-day decisions along with driving multiple projects that support rapid revenue growth and scalability of our operations. NOTE: This will be an extremely High-impact, High-Visibility, Strong Individual Contribution role with a career progression leading to Managerial position responsibilities over time. Roles and responsibilities: High-impact self-starter who takes initiative to move projects forward and can operate independently when given direction. Enjoys working with tools and getting the most out of them whether that means improving the back-end, managing dashboards reporting, or optimizing usability. Gets excited about exploring new platforms that can help us scale our work. You have scrappy instincts and good judgment. When faced with a new problem, your gut says to get your hands dirty and get it done, but you also know when to step back and re-evaluate. You know that it takes a village to grow a business so no task is beneath you and you get excited by a variety of projects from troubleshooting a field in Salesforce to helping to plan a GTM team quarterly business get together. You want a career in operations, sales, marketing or client services and want to dig in on how to build elegant, robust processes, and scalable systems for a fast-growing, continuously changing company. You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, and you also love to pick up new skills and knowledge. You work collaboratively across disciplines to meet your objectives. When you know a better way, you voice your opinion Reporting, Dashboards Analytics : Own creation of reports and dashboards to measure and report on key revenue metrics, and perform deep analyses on the leading, in-process, and lagging indicators to support the revenue organization Drive data cleanliness initiatives and support reporting needs for Executive GTM teams including monthly revenue dashboards and Quarterly Business Reviews. Turn quantitative analysis and qualitative feedback into actionable insights across the business to improve our processes and strategy. Ops Processes: Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions. Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally. Systems Tools: Help define and maintain the full marketing to sales funnel process, data, systems and workflows. Enable maintain the Consumer Sales system stack and roadmap, with tools like Salesforce and more while always keeping an eye out for what s the next best thing. Qualifications and skills: Overall 4-6 years of experience, preferably in Revenue/ Sales Operations, PnL, Ops Strategy or other related fields Preferred MBA - with at least 2 years of experience post MBA Salesforce system admin experience (Not mandatory) Preferred - Experience with configuring and using sales technologies (e.g. CRM - Salesforce,Regal, Balto,etc.) Must Have - Experience with analytics dashboarding tools like SQL, Mode, Tableau, Amplitude etc. Highly motivated, self-directed, team player that can be a jack-of-all-trades. Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion. Comfort with numbers and analysis with a desire to build on analytical skills. Exceptional written and oral communication skills. High standards of accuracy and strong attention to detail with a drive to get things right. Ability to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/ D2C startups #LI-ND3 #LI-Hybrid Don t meet every single requirementIf you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice .

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the role: Ethos is looking for a highly driven, self-starter to join the Revenue Operations team for our B2C go to market teams. This role will be responsible for driving the Consumer Rev Ops team towards operational excellence by being a versatile, dynamic team-player who can wear multiple hats drive key initiatives across workstreams. You will be a key tactical member of the team, providing insights and analysis to guide our day-to-day decisions along with driving multiple projects that support rapid revenue growth and scalability of our operations. NOTE: This will be an extremely High-impact, High-Visibility, Strong Individual Contribution role with a career progression leading to People Management position responsibilities over time Roles and responsibilities: High-impact self-starter who takes initiative to move projects forward and can operate independently when given direction. Enjoys working with tools and getting the most out of them whether that means improving the back-end, managing dashboards reporting, or optimizing usability Gets excited about exploring new platforms that can help us scale our work You have scrappy instincts and good judgment. When faced with a new problem, your gut says to get your hands dirty and get it done, but you also know when to step back and re-evaluate You know that it takes a village to grow a business so no task is beneath you and you get excited by a variety of projects from troubleshooting a field in Salesforce to helping to plan a GTM team quarterly business get together. You want a career in operations and sales, and want to dig in on how to build elegant, robust processes, and scalable systems for a fast-growing, continuously changing company You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, and you also love to pick up new skills and knowledge You work collaboratively across disciplines to meet your objectives. When you know a better way, you voice your opinion Systems Tools: Own the build, troubleshooting analytics for the Sales Telephony system Design, build, and maintain effective call cadences for different customer segments and sales stages Collaborate with sales and marketing teams to align call strategies with broader go-to-market initiatives Day to day troubleshooting and improvement of the Telephony system basis feedback Lead experimentation initiatives to improve call cadence effectiveness. Develop hypotheses and test new approaches to maximize engagement and conversion rates Help define and maintain the full marketing to sales funnel process, data, systems and workflows Enable maintain the Consumer Sales system stack and roadmap, with tools like Salesforce and more while always keeping an eye out for what s the next best thing Ops Processes: Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions. Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally Reporting, Dashboards Analytics : Own creation of reports and dashboards to measure and report on key revenue metrics, and perform deep analyses on the leading, in-process, and lagging indicators to support the revenue organization Drive data cleanliness initiatives and support reporting needs for Executive GTM teams including monthly revenue dashboards and Quarterly Business Reviews. Turn quantitative analysis and qualitative feedback into actionable insights across the business to improve our processes and strategy. Qualifications and skills: Overall 6-8 years of experience, preferably in Revenue/ Sales Operations, PnL, Ops Strategy or other related fields Preferred MBA - with at least 2-4 years of experience post MBA Salesforce system admin experience (Not mandatory) Must Have Experience with configuring and using sales technologies (CRM tools like Salesforce, Telephony Tools like Regal.ai) Willingness to work during US Business hours (11 AM - 8 PM EST/ 8:30 PM - 5:30 AM EST) Good to Have - Experience with analytics dashboarding tools like SQL, Mode, Tableau, Amplitude etc. Highly motivated, self-directed, team player that can be a jack-of-all-trades. Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion. Comfort with numbers and analysis with a desire to build on analytical skills. Exceptional written and oral communication skills. High standards of accuracy and strong attention to detail with a drive to get things right. Ability to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/ D2C startups #LI-ND3 #LI-Hybrid Don t meet every single requirementIf you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice .

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful, debt management team, as well as develop process, reporting and metrics around debt management. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent debt management program. Duties & Responsibilities: Lead and manage day-to-day debt management team operations Develop and execute effective agent debt management procedures, policies, and standards Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis Monitor relevant debt management metrics and prepare reports Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners Gather, document, and communicate relevant product, marketing, and business updates to the debt management team Recruit, hire, mentor, and develop partnership operations associates Create and nurture a work environment and team culture where agents can excel Stay informed on the latest industry best practices, strategies, and methods Qualifications & Skills: 5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations Extensive knowledge of debt management trends and new technology Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail #LI-AK1 #LI-Onsite Don t meet every single requirementIf you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice .

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role At Ethos, our Technical Program Managers operate within the Engineering organization and possess the technical knowledge to influence and drive cross-team projects and roadmaps. The ideal candidate will be an excellent communicator, comfortable in a flat, fast-moving organization, and eager to collaborate to solve difficult challenges. They will display high agility, allowing them to pivot as they lead the companys most pressing initiatives. To thrive in this role, we are looking for an individual who is highly organized and able to produce in high-pressure, time-sensitive scenarios. Duties and Responsibilities: Develop and manage end-to-end project plans and ensure on-time delivery. Partner closely with engineering and product leads to evolve Ethos product strategy and development. Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases. Perform the duties of a Scrum Master using agile methodologies and scrum practices. Provide day-to-day coordination for projects and tasks. Drive internal process improvements across teams and functions to ensure high-performance standards are met across the board. Assist teams with having a detailed understanding of agile and scrum frameworks. Participate in and facilitate roadmapping, sprint planning sessions, retrospectives, demos, and scrum of scrums. Help teams understand and balance dependencies between performance, efficiency, and product functionality. Map dependencies and relationships between projects and teams, coordinating efforts across organizations and verticals. Communicate status and the big picture to stakeholders and leadership. Work independently with minimal supervision. Qualifications and Skills: 8+ years of knowledge/work experience as a Technical Program Manager in a software development environment BA/BS degree or equivalent work experience. Experience developing, coaching, or managing teams. #LI-Hybrid #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role: The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience. You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience. Roles & Responsibilities: Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work Ensure proper information provided to customers and partnership agents Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers Provides trend data to QC management Provides actionable data to team management as needed Meet individual and team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Assist in training of Quality Control Associates Escalate outstanding issues to team management for resolution Perform other duties as assigned Educational & Qualifications: 1-2 years experience in customer support, customer success, operations, or related role Experience in quality assurance is a plus Experience in life insurance or related industry is a plus Can independently identify problems and perform root cause analysis Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Ability to work independently as well as collaborate with various departments #LI-Onsite #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role We are seeking an experienced and strategic Lifecycle Marketing Manager to lead customer engagement initiatives across the full customer journey from acquisition and onboarding to retention and advocacy. This role demands a strong analytical mindset, a deep understanding of B2B and B2C marketing dynamics, and hands-on experience with modern MarTech stacks, CRM systems, and data-driven automation. You will work cross-functionally with product, analytics, engineering, and design teams to build scalable lifecycle programs that are customer-centric and performance-driven. Roles and responsibilites: Lifecycle Strategy & Planning Own the end-to-end customer lifecycle strategy across channels (email, push, in-app, SMS, etc.) Design and execute personalized nurture flows for both B2B and B2C segments Map customer journeys, identify drop-off points, and implement retention/re-engagement programs Data-Driven Optimization Analyze customer data and behavioral events to uncover insights and drive segmentation Measure campaign performance and lifecycle KPIs (e.g., activation, churn, LTV) Conduct A/B testing and continuously iterate for improvement MarTech & CRM Operations Work with marketing automation and CRM platforms (e.g., Iterable, Braze, HubSpot, Salesforce) Partner with data and engineering teams to ensure accurate event tracking and integrations Maintain and improve data pipelines used in lifecycle campaigns Cross-Functional Collaboration Collaborate with product, sales, design, and support teams to align on messaging and timing Support go-to-market strategies and product launches with timely lifecycle communications Advocate for the customer experience across touchpoints Presentation & Reporting Manage a large volume of complex projects in a detail-oriented way, with regular communication and updates to cross-functional partners Build and deliver executive-ready presentations on campaign impact and customer trends Create dashboards and reports to communicate lifecycle performance Qualifications and skills: 6-10 years of experience in lifecycle, CRM, or retention marketing Proven success running B2B and/or B2C lifecycle programs at scale Strong grasp of analytics and experience using tools like MODE, SQL, GA, or similar Hands-on experience with MarTech tools (e.g., Iterable, Segment, Braze, Amplitude, HubSpot) Solid understanding of customer data, event tracking, and dynamic content personalization Excellent communication and presentation skills; ability to influence cross-functional teams Highly organized, with a test-and-learn mindset and strong problem-solving skills Preferred qualifications: Experience in SaaS, fintech, or subscription-based business models Familiarity with customer data platforms (CDPs) and event-driven architectures Ability to translate data insights into actionable marketing strategies #LI-Hybrid #LI-ND1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role Ethos is seeking an experienced and energetic Compliance Manager to join our Compliance department as a senior leader. This person will work proactively with internal teams to identify risks, both emerging and present, and then help to develop and drive practical solutions. You will have a broad understanding of insurance operations and experience in a variety of compliance roles. You will be expected to drive thought leadership on Compliance matters across Ethos and specifically will act as thought leader for our Compliance Risk Management and Regulatory Change Management programs and related key compliance risks across Ethos. Importantly, the candidate must be flexible, willing to work extended hours when necessary, be a team player, be business-minded, confident in determining acceptable risk, and think creatively to always find solutions. Duties and Responsibilities: Oversee the following program, and related controls, including thought leadership for ongoing risk mitigation: Compliance Risk Management ( CRM ) program (a consistent, continuous, and disciplined methodology to proactively identify, monitor, assess, test, communicate, and respond to existing, new, and emerging compliance risks enabling efficient oversight and business growth.) Including but not limited to: Inherent risk assessment Control identification and definition Ongoing monitoring and testing of first line controls Residual risk assessment CRM program governance CRM program reporting CRM program KRIs Regulatory change management Assist in drafting and updating compliance policies and procedures Assist with responding to internal and third party audit support, including any market conduct exams, regulatory requests, carrier requests, and data calls Provide general compliance support, as needed, across the team and company, including research and provisioning of compliance guidance across Ethos Qualifications and Skills: 7+ years of relevant Compliance work experience in the insurance industry Be highly responsive and service-oriented, with a demonstrated ability to maintain strong working relationships with demanding internal clients Strategic thinking on proactive compliance risk mitigation Proactive thought leadership for Compliance broadly and CRM controls specifically, within the insurance industry Exceptional written and verbal communication skills Persuasive communicator and thought leader Possess sound and practical business judgment Strong understanding of Compliance Risk Management Strong governance background Strong understanding of regulatory change management Ability to multi-task and work independently or with cross-functional teams, while adapting quickly to ambiguous and rapidly changing environments Attention to detail Ability to work in a fast-paced environment and manage multiple deadlines #LI-DG1 #LI-Hybrid Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a talented and driven SEO Content Writer based in Bangalore, India to join our fast-growing team. You will play a critical role in creating high-quality, search-optimized content that drives traffic, improves rankings, and supports user acquisition goals. We are looking for a proactive self-starter who is excited to help shape the content roadmap and has a passion for impactful writing in a mission-driven startup. Duties & Responsibilities: Write high-quality, engaging, and SEO-optimized content including blog posts, landing pages, and product-related copy to drive organic traffic growth. Collaborate with cross-functional teams (e.g. Product, Design, SEO, and Marketing) to align content strategies with broader business objectives. Edit and proofread content to ensure grammatical accuracy, consistency, and clarity. Monitor SEO performance metrics and iterate on content based on insights and feedback. Stay up to date with SEO best practices, Google algorithm changes, and content trends to maintain competitive edge. Contribute to building a scalable content pipeline that supports rapid testing and growth. Qualifications & Skills: 3+ years of experience in SEO-focused content writing, ideally in a B2C or high-growth startup environment. Strong grasp of SEO principles including on-page optimization, keyword targeting, and content structuring. Proven track record of producing content that ranks well and drives measurable results. Excellent command of written English for the United States audience, with a flair for storytelling and a detail-oriented approach to grammar and syntax. Comfortable working independently and managing multiple content projects simultaneously. Familiarity with tools such as Google Search Console, SEMrush, Ahrefs, SurferSEO, or similar. Experience with CMS platforms Prior exposure to the fintech, insurtech, or personal finance sectors is an advantage. #LI-Hybrid #LI-ND1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the role: We re looking for a highly adaptable, conversion-focused Senior Marketing Designer to join our Brand & Creative team. In this role, you ll bring our brand to life across key marketing channels including email, paid/organic social, affiliate, decks, landing pages, and animation. You won t just design assets; you ll immerse yourself in channel strategy, audience, and goals to create thoughtful, high-performing creative that moves the needle. You ll work closely with marketers, writers, and channel stakeholders to deeply understand what s needed then deliver smart, polished solutions that are both on-brand and built to perform. From static layouts to animated content, your work will help us show up consistently and compellingly at every stage of the funnel. This is a role for a designer who thrives in environments where things move quickly and priorities shift often. You re someone who can jump in, adapt on the fly, and take full ownership from concept to execution while never losing sight of craft, clarity, or consistency. Duties and Responsibilities: Design a high volume of performance-driven marketing content , from concept to execution including email campaigns, social media ads, landing pages, affiliate creative, decks, digital ads, company material, and animations. Own the visual development of email and lifecycle marketing , designing engaging templates, layouts, graphics, and dynamic content that drive retention, engagement, and conversion. Apply and evolve the Ethos brand across key marketing channels , ensuring every touchpoint email, lifecycle, social, advertising, landing pages, and events feels consistent, elevated, and strategically tailored to its audience and platform. Bring animation and motion design into the marketing toolkit , helping add energy, clarity, and polish across digital surfaces. Adapt seamlessly between Consumer-facing and Partner (agent) creative , understanding the nuances of each audience and collaborating with different internal teams to deliver effective, on-brand work that supports distinct goals and messaging strategies. Support creative for new product launches and evolving product lines , designing assets that clearly communicate value, drive engagement, and align with go-to-market strategy across various product types and customer segments. Partner closely with marketing, growth, and product design teams to craft compelling visual stories through thoughtful use of iconography, typography, photography, animation, and infographics. Take initiative in shaping strategic design direction , proactively pitching and executing ideas that align with business objectives and enhance the user experience. Lead high-impact projects from brief through execution in a fast-paced, dynamic environment balancing speed, quality, and adaptability. Qualifications and Skills: 5 8+ years of experience in marketing design, with a portfolio that demonstrates strong conceptual thinking, visual craft, and performance-driven work Expertise in Figma and Adobe Creative Suite ; proficiency with motion design or animation Deep understanding of marketing funnels, audience segmentation, and channel best practices Strong communication skills both written and verbal with an ability to clearly explain design decisions Proven experience designing conversion-oriented marketing materials that balance craft and performance Demonstrated ability to lead design projects end-to-end from insights and ideation to execution and iteration Skilled in storytelling, visual hierarchy, and audience-first thinking able to clearly communicate complex ideas with clarity and impact Comfortable working across multiple product types and audiences (e.g., Consumer and Partner/Agent), and quickly shifting between different brand voices and goals Experience collaborating cross-functionally with marketing, growth, and product teams , building strong relationships and aligning creative to broader business strategies Thrives in a fast-paced, feedback-rich environment with shifting priorities and evolving goals Highly organized and self-directed; able to manage multiple projects simultaneously , meet deadlines, and adapt quickly Attentive to design details Receptive to feedback and collaborative in an iterative design process Experience in DTC, fintech, or financial services industries preferred #LI-Hybrid #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.