Director of Engineering And Operations

Director of Engineering Operations

Location:

Employment Type:

Compensation:

About Us

Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office, and assets together. The company uniquely unlocks all aspects of an enterprise’s work management processes with its flagship patented no-code Connected Worker Platform and integrated suite of apps that tightly integrate with enterprise ERP, EAM, and APM systems.

The platform empowers operators, maintenance, and warehouse teams to seamlessly collaborate and carry out work identification to work management workflows. Today, Innovapptive serves some of the world’s largest asset-intensive enterprises — helping them improve operational efficiency, safety, compliance, asset uptime, and reliability.

Headquartered in Houston, TX, Innovapptive has a Global Center of Excellence in Hyderabad, India, and offices in Australia.

Tiger Global Management

The Role

Reporting to:

Function:

Partners With:

Director of Engineering Operations (EngOps)

$15M → $50M ARR

leadership role — a mini-COO for Engineering

How You Will Make an Impact:

1. Release Governance & Delivery Predictability

• Own the end-to-end release governance model (monthly, quarterly, LTS, and patch releases).
• Establish disciplined engineering calendars, code freeze policies, and deployment playbooks.
• Improve sprint predictability, track planned vs. delivered velocity, and enforce scope control.
• Lead release readiness reviews with Product, QA, and Engineering Managers.
• Set and monitor automated quality gates for every release.

2. Quality, Stability & RCA Discipline

• Build a rigorous system for defect management and regression detection.
• Lead Root Cause Analysis (RCA) for every major issue — ensuring systemic fixes.
• Strengthen test coverage, regression gates, and environment stability.
• Implement SLOs for uptime, performance, and release stability.

3. Engineering Analytics & AI-Powered Insights

• Build and own Engineering Intelligence Dashboards across Jira, TestRail, Sentry, and Smartsheet.
• Deliver a Weekly Engineering Intelligence Report:

  insight → action → accountability.

• Automate RCA, regression detection, and reporting via AI/LLM workflows.
• Predict delays, detect bottlenecks, and forecast risks with actionable insights.

4. Cross-BU Alignment & Friction Removal

• Create alignment across Engineering, Product, QA, PSO, and Customer Success.
• Define ownership handshakes, SLAs, and workflows to eliminate ambiguity.
• Prioritize engineering issues based on customer impact and escalations.
• Drive engineering commitments aligned with customer-facing teams.

5. Environment, DevOps & Deployment Stability

• Ensure development, QA, UAT, and production environments remain stable and monitored.
• Partner with DevOps to strengthen CI/CD reliability and deployment success.
• Implement AI-driven anomaly detection for crashes, logs, and infrastructure signals.

6. AI-First Engineering Transformation

• Lead 6–8 high-impact AI operationalization projects across Engineering, QA, and Product.
• Replace manual updates and coordination with autonomous, AI-driven governance.
• Drive automation in reporting, RCA, and operational decisioning.

7. Leadership, Coaching & Organizational Uplift

• Elevate engineering culture towards clarity, discipline, and predictability.
• Coach Engineering and QA leaders on planning, ownership, and accountability.
• Establish KPIs, operating rhythms, and execution habits aligned with Vision 2028.

What You Bring to the Team:

Experience

• 12–15 years in Engineering, QA, DevOps, or Program Management; 7+ years in EngOps leadership.
• Proven success in B2B SaaS (Enterprise SaaS strongly preferred).
• Demonstrated ability to stabilize engineering delivery and improve release quality.
• Familiarity with CI/CD, automation, observability, and reliability systems.
• Experience operating with C-suite visibility and influence.

Skills

• Expert in SDLC, Agile/Scrum, Jira workflows, TestRail, and observability tools (Sentry, Datadog, etc.).
• Strong analytical mindset with ability to connect cross-system data into insights.
• Excellent executive communication and dashboarding skills.
• Ability to design AI-driven operational and governance systems.

Leadership Traits

• High accountability and ownership mindset.
• Systems thinker and decisive leader.
• Calm under pressure, collaborative, and low-ego.
• Obsessed with quality, predictability, and continuous improvement.
• Operates with urgency — without chaos.
• Customer-obsessed and impact-driven.

Why This Role Matters

This role directly impacts:

✔ Release predictability

✔ Product stability

✔ Defect leakage reduction

✔ Customer escalations

✔ Engineering → Product → Customer alignment

✔ Cross-BU accountability

✔ On-time delivery commitments

✔ Adoption & renewal outcomes (NRR/GRR)

✔ Vision 2028 execution cadence

This is one of the highest-leverage leadership roles at Innovapptive in 2025.

What We Offer

• Opportunity to build the

  Engineering Operating System

  for a global SaaS scale-up.
• Pivotal role shaping product stability and customer experience across industries.
• Direct partnership with CEO, SVP Ops, SVP Engineering, Product, and Customer Success leaders.
• Lead Innovapptive’s

  AI-first transformation

  in engineering operations.

Innovapptive does not accept and will not review unsolicited resumes from search firms

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.