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RAMAN IT PVT LTD.,
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Desktop Support Engineer

Desktop Support Engineer

RAMAN IT PVT LTD.,

1 years

3 - 4 Lacs

India

Posted:3 months ago| Platform: GlassDoor logo

Apply

Skills Required

support mobile software network video visual maintenance antivirus inventory documentation onboarding backup restore troubleshooting drive server macos linux installation word excel configuration pdf networking tcp ip dhcp servicenow zendesk security data technology certifications itil communication empathy management

Work Mode

Remote

Job Type

Full Time

Job Description

Desktop Support Engineer

Responsibilities:

Provide first-level support for desktops, laptops, printers, and mobile devices.
Respond to support tickets, calls, and emails promptly and professionally.
Install, configure, and maintain hardware and software applications.
Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.
Set up new user accounts, email, and other IT services.
Support video conferencing tools and audio-visual equipment.
Perform routine maintenance on systems, including OS updates and antivirus checks.
Escalate unresolved issues to higher-level IT support or vendors as needed.
Maintain asset inventory and documentation for hardware and software.
Provide IT onboarding support for new employees.
Assist with backup and restore procedures as required.

Key Technical Skills:Hardware & Peripherals:

Troubleshooting desktops, laptops, printers, and scanners
RAM upgrades, hard drive replacements, motherboard diagnostics

Operating Systems:

Windows 10/11, Windows Server basics
macOS and Linux (basic understanding is a plus)
Installation and troubleshooting of OS and software updates

Software Applications:

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Email client configuration (Outlook, Thunderbird)
Web browsers, PDF readers, and remote support tools

Networking Basics:

TCP/IP, DHCP, DNS, LAN/WAN
IP configuration and troubleshooting network connectivity
Wireless network setup and support

Active Directory & User Management:

User account creation, password resets
Group policies and access control

Remote Support & Tools:

TeamViewer, AnyDesk, Remote Desktop Protocol (RDP)
Ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk)

Security & Backup:

Antivirus software installation and update
Basic data backup and recovery practices

Qualifications:

Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.
1–3 years of experience in desktop/helpdesk support roles.
Certifications preferred:
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (basic understanding)

Soft Skills:

Strong problem-solving and troubleshooting ability
Clear and effective communication with users
Patience and empathy when dealing with non-technical users
Good organizational and time-management skills
Ability to work independently and as part of a team

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Health insurance
Provident Fund

Shift:

Day shift

Work Days:

Monday to Friday

Work Location: In person

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