Job
Description
Desktop Support Engineer Responsibilities: Provide first-level support for desktops, laptops, printers, and mobile devices. Respond to support tickets, calls, and emails promptly and professionally. Install, configure, and maintain hardware and software applications. Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. Set up new user accounts, email, and other IT services. Support video conferencing tools and audio-visual equipment. Perform routine maintenance on systems, including OS updates and antivirus checks. Escalate unresolved issues to higher-level IT support or vendors as needed. Maintain asset inventory and documentation for hardware and software. Provide IT onboarding support for new employees. Assist with backup and restore procedures as required. Key Technical Skills:Hardware & Peripherals: Troubleshooting desktops, laptops, printers, and scanners RAM upgrades, hard drive replacements, motherboard diagnostics Operating Systems: Windows 10/11, Windows Server basics macOS and Linux (basic understanding is a plus) Installation and troubleshooting of OS and software updates Software Applications: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Email client configuration (Outlook, Thunderbird) Web browsers, PDF readers, and remote support tools Networking Basics: TCP/IP, DHCP, DNS, LAN/WAN IP configuration and troubleshooting network connectivity Wireless network setup and support Active Directory & User Management: User account creation, password resets Group policies and access control Remote Support & Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP) Ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) Security & Backup: Antivirus software installation and update Basic data backup and recovery practices Qualifications: Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field. 1–3 years of experience in desktop/helpdesk support roles. Certifications preferred: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (basic understanding) Soft Skills: Strong problem-solving and troubleshooting ability Clear and effective communication with users Patience and empathy when dealing with non-technical users Good organizational and time-management skills Ability to work independently and as part of a team Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person
