Desktop Support Engineer Responsibilities: Provide first-level support for desktops, laptops, printers, and mobile devices. Respond to support tickets, calls, and emails promptly and professionally. Install, configure, and maintain hardware and software applications. Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. Set up new user accounts, email, and other IT services. Support video conferencing tools and audio-visual equipment. Perform routine maintenance on systems, including OS updates and antivirus checks. Escalate unresolved issues to higher-level IT support or vendors as needed. Maintain asset inventory and documentation for hardware and software. Provide IT onboarding support for new employees. Assist with backup and restore procedures as required. Key Technical Skills:Hardware & Peripherals: Troubleshooting desktops, laptops, printers, and scanners RAM upgrades, hard drive replacements, motherboard diagnostics Operating Systems: Windows 10/11, Windows Server basics macOS and Linux (basic understanding is a plus) Installation and troubleshooting of OS and software updates Software Applications: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Email client configuration (Outlook, Thunderbird) Web browsers, PDF readers, and remote support tools Networking Basics: TCP/IP, DHCP, DNS, LAN/WAN IP configuration and troubleshooting network connectivity Wireless network setup and support Active Directory & User Management: User account creation, password resets Group policies and access control Remote Support & Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP) Ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) Security & Backup: Antivirus software installation and update Basic data backup and recovery practices Qualifications: Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field. 1–3 years of experience in desktop/helpdesk support roles. Certifications preferred: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (basic understanding) Soft Skills: Strong problem-solving and troubleshooting ability Clear and effective communication with users Patience and empathy when dealing with non-technical users Good organizational and time-management skills Ability to work independently and as part of a team Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Responsibilities: Design, configure, and implement secure network solutions based on business requirements. Install, support, and maintain hardware and software for LAN, WAN, VPN, and internet systems. Monitor network performance and optimize the environment to maintain high availability and reliability. Perform regular network performance testing, tuning, and troubleshooting. Configure and support firewall, switches, and routers (Cisco, Juniper, etc.). Manage IP addressing, subnetting, and VLAN configurations. Implement network security protocols and participate in network-related audits. Provide technical support and guidance to users and teams. Document network problems and resolutions for future reference. Maintain up-to-date network diagrams and documentation. Evaluate new technologies and tools for potential adoption. Key Technical Skills:Core Networking: TCP/IP, UDP, DNS, DHCP LAN/WAN technologies Routing protocols (OSPF, EIGRP, BGP) Switching technologies (VLANs, STP, EtherChannel) Wireless technologies (802.11 a/b/g/n/ac/ax) Hardware & Devices: Cisco routers, switches, firewalls Juniper, HP, or other enterprise networking devices Wireless Access Points and Controllers Security & Firewalls: Firewall configuration (Cisco ASA, Fortinet, Palo Alto) VPN configuration (IPSec, SSL VPN) Network Access Control (NAC), 802.1X Tools & Monitoring: Wireshark, SolarWinds, PRTG, Nagios, Zabbix Network troubleshooting and packet analysis SNMP-based monitoring Operating Systems & Scripting: Windows Server, Linux administration Basic scripting knowledge (Python, Bash, PowerShell) Cloud & Virtual Networking (Bonus): AWS/Azure network configuration (VPC, NSG, VPN Gateway) SD-WAN technologies VMware NSX or other virtual networking platforms Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2–5 years of experience in a network engineering role. Relevant certifications preferred: Cisco Certified Network Associate (CCNA) / Professional (CCNP) CompTIA Network+ Juniper Networks Certified Associate (JNCIA) Soft Skills: Strong analytical and problem-solving skills Excellent communication and documentation ability Ability to work independently or in a team Strong attention to detail and organizational skills Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person Expected Start Date: 01/07/2025