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L1 Support Engineer

0 years

4 - 5 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Operating Systems

  • Windows (7, 10, 11) installation, configuration, troubleshooting
  • MacOS (basic support)
  • Linux (optional but good to know)

Hardware

  • Assembling, disassembling, and upgrading desktops/laptops
  • Troubleshooting hardware components (RAM, HDD/SSD, motherboard, peripherals)

Software

  • Installing, updating, and troubleshooting applications
  • MS Office Suite support
  • Antivirus and security software deployment

Networking (Basic)

  • IP addressing, subnetting basics
  • Understanding DHCP & DNS
  • Configuring and troubleshooting LAN connectivity
  • Printer sharing and network printer configuration

Active Directory

  • User account creation and permissions
  • Password resets and group policy basics

Remote Tools

  • Experience with tools like TeamViewer, AnyDesk, Remote Desktop
  • Supporting users remotely

Network Support Engineer – Key Technical Skills

Networking Fundamentals

  • OSI/TCP-IP model
  • IP addressing, subnetting, VLANs
  • Routing basics and protocols (static, RIP, OSPF, EIGRP)

Switching & Routing

  • Configuring and troubleshooting Cisco/Juniper/HPE switches and routers
  • VLAN configuration
  • Trunking & port security

Wireless Networking

  • Access point configuration
  • WLAN security protocols (WPA2, WPA3)

Firewalls & Security

  • Basics of firewall policies
  • NAT, ACL configuration
  • VPN setup and troubleshooting

Network Monitoring

  • Tools like SolarWinds, PRTG, Nagios
  • Network health checks

Cabling

  • UTP, fiber basics
  • Patch panel, crimping, cable testing

Certifications (recommended)

  • CompTIA Network+
  • Cisco CCNA
  • Fortinet NSE 4 (optional)

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Work Location: In person

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