L1 Support Engineer

3 - 7 years

8 - 12 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Qualifications:

  • Proven experience in a 24/7 support model
  • Understanding of ITIL frameworks and best practices
  • Knowledge of SQL is advantageous
  • Experience troubleshooting web applications
  • Familiarity with reporting tools and generating service-related reports
  • Hands-on experience with ticketing systems (e g Servicedesk)
  • Experience in managing escalation processes effectively
  • Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms

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