L1 Support Engineer

About Infra.Market

As a building materials & construction materials supplier, infra.Market is a one-stop solution to all types of building and construction supplies. We aim to transform the construction ecosystem through innovation. Founded in 2016, Infra.Market is a technology company changing the way the construction materials ecosystem operates and is one of the fastest-growing unicorns in India. Construction & Infrastructure is one of the industries with complex problems in the Value Chain and we are fundamentally reengineering the way the ecosystem operates from manufacturing to distribution to buying. Our customers include the biggest names in India & the World The Lafarge-Holcim Group, JSW Group, The Tatas, KEC and many others. We are backed by some of the worlds top marquee funds in our journey to create transparency and standardization to an otherwise opaque industry.

Designation: L1 Support Engineer

Qualification

• 0.6 to 2 years of work experience in an IT Support Engineering role
• Good written and verbal communication, interpersonal skills, and ability to deal with users.
• Ability to diagnose and troubleshoot basic printer, networking related issues.
• Hands on experience in using IT Support Help Desk tools like

  Freshservice, Service Now

• Knowledge of remote access systems such as

  Any desk, TeamViewer, SCCM, RDC etc.,

• Extensive experience working with different operating systems including Windows/Mac OS.
• Hands on experience in configuring and managing a Microsoft Azure Active Directory environment & Strong Verbal communication & problem-solving skill.
• Knowledge on Outlook, Microsoft Teams, O365, SharePoint, OneDrive
• Strong customer service skills

Professional traits:

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to work with minimal supervision, independently and / or as a member of a team.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Responsibilities :

• Handling IT tickets raised by users through the

  Freshservice

  Helpdesk tool.

• Onboarding & Offboarding

  ,

  install

  and

  configure

  computer systems and applications within the company.
• Diagnose and troubleshoot technical issues, including account setup, hardware, software, and network configuration.
• Monitor daily performance of technical systems, network, VC devices and asset management.
• IT Asset Management includes Inventory, Purchase, Processing PO etc. Knowledge on anti-virus-related issues.
• Troubleshooting MDM/ MAM Related issues.

The candidate should also be willing to travel if support is required.