L1 Support Engineer

As an L1 Support Engineer at Poornam Info Vision Pvt Ltd, you will play a crucial role in supporting site network infrastructure assessments, new builds, refresh, and replacements. Your responsibilities will include supporting service requests, fixing network issues, WAN and LAN configuration using Cisco and Arista devices, implementing firewall rules, deploying new network devices, investigating and fixing network issues, and delivering service requests. Key Responsibilities: - Support site network infrastructure assessments, new builds, refresh, and replacements - Fix network issues - WAN and LAN configuration using Cisco and Arista devices - Implement firewall rules - Deploy new network devices - Investigate and fix network issues - Deliver service requests Qualifications Required: - Strong knowledge of networking, understanding packet flow, and TCP session establishment - Ability to troubleshoot bandwidth, latency, and loss of network performance issues - Basic understanding of Linux (Redhat / CentOS) - Proficiency in reading and understanding packet captures with tools like tcpdump and/or Wireshark - Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls - Familiarity with routing protocols such as OSPF and BGP - Knowledge of LAN, WAN Technologies, and SAN/NAS - Excellent English communication skills - Familiarity with AWS, Linux, troubleshooting, networking, SQL, and Python Please note that Poornam Info Vision Pvt Ltd dba www.bobcares.com is a leading provider of Outsourced Technical Support services, Server Management services, and Custom Software Development services to Web Hosting and allied industries. With offices in Cochin, Kerala, India, and via Poornam Inc, Phoenix, Arizona, United States, the company is committed to delivering top-notch solutions to its clients. As an L1 Support Engineer at Poornam Info Vision Pvt Ltd, you will play a crucial role in supporting site network infrastructure assessments, new builds, refresh, and replacements. Your responsibilities will include supporting service requests, fixing network issues, WAN and LAN configuration using Cisco and Arista devices, implementing firewall rules, deploying new network devices, investigating and fixing network issues, and delivering service requests. Key Responsibilities: - Support site network infrastructure assessments, new builds, refresh, and replacements - Fix network issues - WAN and LAN configuration using Cisco and Arista devices - Implement firewall rules - Deploy new network devices - Investigate and fix network issues - Deliver service requests Qualifications Required: - Strong knowledge of networking, understanding packet flow, and TCP session establishment - Ability to troubleshoot bandwidth, latency, and loss of network performance issues - Basic understanding of Linux (Redhat / CentOS) - Proficiency in reading and understanding packet captures with tools like tcpdump and/or Wireshark - Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls - Familiarity with routing protocols such as OSPF and BGP - Knowledge of LAN, WAN Technologies, and SAN/NAS - Excellent English communication skills - Familiarity with AWS, Linux, troubleshooting, networking, SQL, and Python Please note that Poornam Info Vision Pvt Ltd dba www.bobcares.com is a leading provider of Outsourced Technical Support services, Server Management services, and Custom Software Development services to Web Hosting and allied industries. With offices in Cochin, Kerala, India, and via Poornam Inc, Phoenix, Arizona, United States, the company is committed to delivering top-notch solutions to its clients.