L1 Support Engineer

Role Overview: Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. As a Desktop / L1 Support Engineer at Yubi, you will be joining the IT team. You will be responsible for providing technical assistance to end-users, resolving desktop issues, and ensuring the smooth operation of the desktop environment. The ideal candidate will possess a strong understanding of hardware and software troubleshooting, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities: - First-line support: Act as the initial point of contact for end-users experiencing technical issues with their desktops, laptops, or peripherals. - Workstation Compliance: Drive workstation compliance to achieve 100% compliance on all security controls such as Encryption, Crowdstrike, Global Protect, etc. - Troubleshooting: Diagnose and resolve basic hardware and software problems by restarting devices, reinstalling drivers, running diagnostics, and performing basic network troubleshooting. - Hardware support: Assist with hardware installations, repairs, or replacements by setting up new computers, installing or replacing hardware components, and connecting peripherals. - Software support: Assist with software installations, updates, or troubleshooting by installing operating systems or applications, configuring software settings, and troubleshooting software errors. - Documentation: Log and track all incidents and resolutions in a ticketing system or knowledge base. - Escalation: Identify and escalate more complex issues to higher-level support teams (L2 or L3). - Customer service: Provide clear, concise, and professional communication to end-users throughout the support process. Qualifications Required: - Minimum of 2 years of experience in a desktop support role. - Strong knowledge of Windows and macOS operating systems. - Proficiency in troubleshooting hardware and software issues. - Excellent customer service and communication skills. - Ability to work independently and as part of a team. - Strong problem-solving and analytical skills. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician would be beneficial. Additional Company Details: Yubi is constantly growing, with 700+ like-minded individuals today, who are changing the way people perceive debt. The company is backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed, and Lightrock. Yubi is revolutionizing the global debt market with its unique debt platform and offers a fun and highly motivated work environment where employees are driven to create a purposeful impact. Join Yubi to be a part of its epic growth story. Role Overview: Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. As a Desktop / L1 Support Engineer at Yubi, you will be joining the IT team. You will be responsible for providing technical assistance to end-users, resolving desktop issues, and ensuring the smooth operation of the desktop environment. The ideal candidate will possess a strong understanding of hardware and software troubleshooting, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities: - First-line support: Act as the initial point of contact for end-users experiencing technical issues with their desktops, laptops, or peripherals. - Workstation Compliance: Drive workstation compliance to achieve 100% compliance on all security controls such as Encryption, Crowdstrike, Global Protect, etc. - Troubleshooting: Diagnose and resolve basic hardware and software problems by restarting devices, reinstalling drivers, running diagnostics, and performing basic network troubleshooting. - Hardware support: Assist with hardware installations, repairs, or replacements by setting up new computers, installing or replacing hardware components, and connecting peripherals. - Software support: Assist with software installations, updates, or troubleshooting by installing operating systems or applications, configuring software settings, and troubleshooting software errors. - Documentation: Log and track all incidents and resolutions in a ticketing system or knowledge base. - Escalation: Identify and escalate more complex issues to higher-level support teams (L2 or L3). - Customer service: Provide clear, concise, and professional communication to end-users throughout the support process. Qualifications Required: - Minimum of 2 years of experience in a desktop support role. - Strong knowledge of Windows and macOS operating systems. - Proficiency in troubleshooting hardware and software issues. - Excellent customer service and communication skills. - Ability to work independently and as part of a team. - Strong problem-solving a