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JUARA IT SOLUTIONS
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L1 Support Engineer

L1 Support Engineer

JUARA IT SOLUTIONS

2 - 4 years

|

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

antivirus system updates

Work Mode

On-site

Job Type

Full Time

Job Description

Job title:

L1 Support Engineer

Experience:

2 Years

Location:

On-Site, ChennaiNotice period: Immediate or 15 Days

Job Summary

We are looking for an enthusiastic and skilled

L1 Support Engineer

with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.

Key Responsibilities

Provide first-level technical support for IT Support desk tickets
Troubleshoot issues related to Windows OS, MS Office, O365, email configurations, and common business applications.
Perform installation, configuration, and maintenance of hardware and software.
Support for laptops, desktops, and printer issues.
Support basic network troubleshooting (LAN, Wi-Fi, VPN, IP configuration).
Log, track, and update all incidents and service requests in the ticketing system.
Coordinate with L2/L3 teams for unresolved issues.
Assist in asset management inventory updates, laptop issuance, and return.
Ensure timely resolution according to SLA and provide excellent customer service.

Required Skills

Good understanding of Windows OS, O365, and basic networking.
Knowledge of antivirus, system updates, and patches.
Familiar with ticketing tools.
Good Communication skills.

Qualifications

Diploma / B.Sc / BCA / BE / B.Tech in Computer Science, IT,
2 years of experience in IT Support / Helpdesk / Desktop Support.

Preferred Skills (Good To Have)

Basic understanding of ITIL processes.
Experience in hardware troubleshooting and part replacement.

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