Desktop Support Engineer

Dear Candidate!

Greetings from TCS !!!

Role: Desktop Support Engineer

Location: Chennai/Bangalore

Experience Range: 4 to 10 Years

• Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
• Willing to work in night shifts over prolonged period
• Excellent written & spoken communication skills
• Demonstrate effective soft skills, active listening skills and ability to empathize with customers situation
• Effectively manage length of calls, handle time, and after call work
• Walk the customer through the problem-solving process
• Determining the best solution based on the issue and details provided by customers
• Provide accurate information on IT products or services
• Good troubleshooting skills involving:

O Assisting users with password resets and account unlock for reported incidents and requests.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• System boot issues and Microsoft Office related issues

O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN

• Providing support on technologies such as MFA, SCCM
• Providing smartphone assistance for in home connectivity
• Providing Apple, Android device support over the phone
• Using specific tools to diagnose issues, make recommendations for resolution
• Placing corporate phone orders through authorized vendor portals
• Supporting hardware collection of terminated employees
• Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
• Providing support to MacOs devices.
• O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
• O Printer configuration and troubleshooting

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.