Only Female Candidates!!! Verify and close completed H/W call tickets and mail tickets. (Sometime we have requested to do telephone verification Provide technical support to engineers. Prepare monthly review meeting PPT. User’s entry & Exit Process. Word, Excel & PowerPoint Managing IT /Non IT Assets across PAN India Ensuring that Service norms committed to the Customer are met and responding to all the Escalations regarding Asset and Help Desk Management Services Required Candidate profile Job Types: Full-time, Regular / Permanent Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per year Benefits: Food provided Health insurance Life insurance Provident Fund Shift: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred)

Job Description: Good Communication Skill with CCNA or Hardware/Networking Course. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join within 15 days Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 1 year (Preferred)

Tools in Scope: Ø SolarWinds Monitoring Ø Sys Aid help desk Ø Kaseya VSA – Patching Ø Communications - Teams General Summary: The NOC Support Level 1 is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and keep network up and running are essential in this position. Essential Duties and Responsibilities: Ø The NOC support Level 1 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly. Knowledge, Skills, and/or Abilities Required: Must have Skills: Ø monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Ø Strong customer relationship skills during critical incidents triaging over the phone or MS teams. Ø Keep standard operations procedures SOP document updates on a regular interval based on upgrades. Ø Document the RCA – root cause analysis document for High Severity incidents and update the Knowledge base. Ø Capable of performing patch management to the servers and network assets using Kaseya VSA tool on agreed intervals with the client team Ø Strong computer skills and the ability to effectively communicate through e-mail. Ø Knowledge in basic networking configurations and proactive monitoring Ø Review the daily, weekly and monthly checklist and adhere to the completion. Ø Experience in Windows & Linux Operating Systems and basic compute troubleshooting skills. Ø Basic knowledge of Microsoft, Cisco & Checkpoint assets to understand the issue and transfer to L2 support for resolution Good to have Skills: Ø Ability to work on multiple priorities, multi-tasking and/or projects simultaneously. Ø Excellent listening and communications skills, both verbal and written. Ø Ability to remain in contact with the client through the completion of the ticket. Ø Problem-solving abilities to meet reasonable deadlines and update tickets promptly. Ø Ability to build positive and collaborative relationships. Ø Willingness to develop professionally. Ø Ability to work with little supervision. Ø Organized, detail oriented and self-motivated. Ø Ability to provide and maintain detailed documentation on each ticket. Expected Outcomes: Ø Success in the NOC Support Level 1 position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements Ø NOC Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution. Educational Recommendations: Ø N+ Certification is preferred. Ø Basic degree holder from recognized institution. Ø Microsoft Certified Professional (MCP) is preferred. Ø 2+ years’ experience in compute and network management is required. Ø Experience in monitoring and reporting end client networks is preferred. Working Conditions: Ø 24X7 rotational shift support Ø Flexibility and adaptability to learn and document new process procedures Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Shift: Rotational shift Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 09/06/2025

Monitoring entire infrastructure of Olam using various monitoring tools like Zabbix, SCOM, SolarWinds, Telegraph, OEM. · Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting · Scheduling Maintenance Mode for planned Activity. · Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. · Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. · CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned. · Coordinating with Service Provider for MPLS related outage · Daily follow ups with Regional and internal teams to ensure all the node are up and running fine. Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Noc: 1 year (Preferred) Work Location: In person

Monitoring entire infrastructure of Olam using various monitoring tools like Zabbix, SCOM, SolarWinds, Telegraph, OEM. · Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting · Scheduling Maintenance Mode for planned Activity. · Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. · Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. · CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned. · Coordinating with Service Provider for MPLS related outage · Daily follow ups with Regional and internal teams to ensure all the node are up and running fine. Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Noc: 1 year (Preferred) Work Location: In person

Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 3 years (Preferred) Desktop support: 2 years (Preferred) Work Location: In person

Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 3 years (Preferred) Desktop support: 2 years (Preferred) Work Location: In person