Only Female Candidates!!! Verify and close completed H/W call tickets and mail tickets. (Sometime we have requested to do telephone verification Provide technical support to engineers. Prepare monthly review meeting PPT. User’s entry & Exit Process. Word, Excel & PowerPoint Managing IT /Non IT Assets across PAN India Ensuring that Service norms committed to the Customer are met and responding to all the Escalations regarding Asset and Help Desk Management Services Required Candidate profile Job Types: Full-time, Regular / Permanent Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per year Benefits: Food provided Health insurance Life insurance Provident Fund Shift: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred)
Job Description: Good Communication Skill with CCNA or Hardware/Networking Course. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join within 15 days Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 1 year (Preferred)
Tools in Scope: Ø SolarWinds Monitoring Ø Sys Aid help desk Ø Kaseya VSA – Patching Ø Communications - Teams General Summary: The NOC Support Level 1 is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and keep network up and running are essential in this position. Essential Duties and Responsibilities: Ø The NOC support Level 1 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly. Knowledge, Skills, and/or Abilities Required: Must have Skills: Ø monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Ø Strong customer relationship skills during critical incidents triaging over the phone or MS teams. Ø Keep standard operations procedures SOP document updates on a regular interval based on upgrades. Ø Document the RCA – root cause analysis document for High Severity incidents and update the Knowledge base. Ø Capable of performing patch management to the servers and network assets using Kaseya VSA tool on agreed intervals with the client team Ø Strong computer skills and the ability to effectively communicate through e-mail. Ø Knowledge in basic networking configurations and proactive monitoring Ø Review the daily, weekly and monthly checklist and adhere to the completion. Ø Experience in Windows & Linux Operating Systems and basic compute troubleshooting skills. Ø Basic knowledge of Microsoft, Cisco & Checkpoint assets to understand the issue and transfer to L2 support for resolution Good to have Skills: Ø Ability to work on multiple priorities, multi-tasking and/or projects simultaneously. Ø Excellent listening and communications skills, both verbal and written. Ø Ability to remain in contact with the client through the completion of the ticket. Ø Problem-solving abilities to meet reasonable deadlines and update tickets promptly. Ø Ability to build positive and collaborative relationships. Ø Willingness to develop professionally. Ø Ability to work with little supervision. Ø Organized, detail oriented and self-motivated. Ø Ability to provide and maintain detailed documentation on each ticket. Expected Outcomes: Ø Success in the NOC Support Level 1 position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements Ø NOC Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution. Educational Recommendations: Ø N+ Certification is preferred. Ø Basic degree holder from recognized institution. Ø Microsoft Certified Professional (MCP) is preferred. Ø 2+ years’ experience in compute and network management is required. Ø Experience in monitoring and reporting end client networks is preferred. Working Conditions: Ø 24X7 rotational shift support Ø Flexibility and adaptability to learn and document new process procedures Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Shift: Rotational shift Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 09/06/2025
Monitoring entire infrastructure of Olam using various monitoring tools like Zabbix, SCOM, SolarWinds, Telegraph, OEM. · Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting · Scheduling Maintenance Mode for planned Activity. · Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. · Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. · CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned. · Coordinating with Service Provider for MPLS related outage · Daily follow ups with Regional and internal teams to ensure all the node are up and running fine. Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Noc: 1 year (Preferred) Work Location: In person
Monitoring entire infrastructure of Olam using various monitoring tools like Zabbix, SCOM, SolarWinds, Telegraph, OEM. · Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting · Scheduling Maintenance Mode for planned Activity. · Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. · Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. · CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned. · Coordinating with Service Provider for MPLS related outage · Daily follow ups with Regional and internal teams to ensure all the node are up and running fine. Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Noc: 1 year (Preferred) Work Location: In person
Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 3 years (Preferred) Desktop support: 2 years (Preferred) Work Location: In person
Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 3 years (Preferred) Desktop support: 2 years (Preferred) Work Location: In person
Job Description: Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join within 15 days Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: total: 3 years (Preferred) Desktop support: 2 years (Preferred) Work Location: In person
Job Description: Good Communication Skill with CCNA Certification. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join within 15 days Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Work Location: In person
Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Paid sick time Provident Fund Shift: Day shift Work Days: Weekend availability Work Location: In person
Job Description: Near Bawal, Haryana - location Good Communication Skill with atleast 2 year experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join on immediate. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹250,000.00 per year Benefits: Food provided Health insurance Life insurance Paid sick time Provident Fund Shift: Day shift Work Days: Weekend availability Work Location: In person
Must to have: Responsible for Asset Management MS Office Knowledge (Word, Excel & PowerPoint). Responsible for Service Desk Call Flow Management. Prepare DCR (Daily Call Report) for all site and mail to corporate office. Prepare MIS Reports. People management. Prepare monthly consolidated report. Prepare monthly review meeting PPT. Daily Repeat call reports to be prepare. Daily more than one hour call report to be prepared. Project planning and follow up until complete. Knowledge, Skills and Abilities Required. Good to have: Prepare daily attendance for all site and mail to corporate office. Engineer shift roster has to make based on call / project requirement and engineer training. Assign floor to engineers. Assign, Monitor and complete H/W call tickets, mail tickets and oral requests. Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification). Provide technical support to engineers. User’s entry & Exit Process. Must have good communication in English, Tamil & optional Hindi New deliverables may be added based on client requirement. Job Type: Permanent Pay: ₹225,000.39 - ₹300,000.04 per year Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Must to have: Responsible for Asset Management MS Office Knowledge (Word, Excel & PowerPoint). Responsible for Service Desk Call Flow Management. Prepare DCR (Daily Call Report) for all site and mail to corporate office. Prepare MIS Reports. People management. Prepare monthly consolidated report. Prepare monthly review meeting PPT. Daily Repeat call reports to be prepare. Daily more than one hour call report to be prepared. Project planning and follow up until complete. Knowledge, Skills and Abilities Required. Good to have: Prepare daily attendance for all site and mail to corporate office. Engineer shift roster has to make based on call / project requirement and engineer training. Assign floor to engineers. Assign, Monitor and complete H/W call tickets, mail tickets and oral requests. Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification). Provide technical support to engineers. User’s entry & Exit Process. Must have good communication in English, Tamil & optional Hindi New deliverables may be added based on client requirement. Job Type: Permanent Pay: ₹225,000.39 - ₹300,000.04 per year Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Job Description: Good Communication Skill with CCNA Course Completion. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Able to join within 15 days Job Types: Full-time, Permanent Pay: ₹150,000.00 - ₹192,000.00 per year Benefits: Food provided Health insurance Life insurance Shift: Rotational shift Work Days: Weekend availability Education: Diploma (Preferred) Experience: Desktop support: 1 year (Preferred) total: 1 year (Preferred) Work Location: In person
Job description o Prepare daily attendance for all site and mail to corporate office. o Prepare DCR (Daily Call Report) for all site and mail to corporate office. o Engineer shift roster has to make based on call / project requirement and engineer training. o Assign floor to engineers. o Assign, Monitor and complete H/W call tickets, mail tickets and oral requests. o Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification). o Provide technical support to engineers. o Daily Repeat call reports to be prepare. o Daily more than one hour call report to be prepared. o Project planning and follow up until complete. o Prepare monthly-consolidated report. o Prepare monthly review meeting PPT. o Knowledge, Skills and Abilities Required. o User’s entry & Exit Process. o MS Office Knowledge (Word, Excel & PowerPoint). o Responsible for Service Desk Call Flow Management. o People management. o Responsible for Asset Management o Responsible for Service Desk Call Flow Management. o Must have good communication in English, Tamil & optional Hindi o Prepare MIS Reports. o New deliverables may be added based on client requirement. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Provident Fund Experience: Asset management: 1 year (Required) Work Location: In person
You will be responsible for preparing daily attendance and DCR (Daily Call Report) for all sites and sending them to the corporate office. The engineer shift roster needs to be created based on call/project requirements and engineer training. Assigning floors to engineers, monitoring, and completing hardware call tickets, mail tickets, and oral requests will be part of your daily tasks. You will also need to verify and close completed hardware call tickets and mail tickets, sometimes requiring telephone verification. Providing technical support to engineers, preparing daily repeat call reports, daily reports for calls exceeding one hour, and project planning and follow-up until completion are crucial aspects of the role. You will be in charge of preparing monthly consolidated reports and monthly review meeting presentations. Additionally, you will be involved in users" entry and exit processes, managing MS Office applications (Word, Excel & PowerPoint), handling service desk call flow, people management, and asset management. Good communication skills in English, Tamil, and optional Hindi are necessary. Generating MIS reports and adapting to new deliverables based on client requirements will also be part of your responsibilities. This is a full-time, permanent position with benefits including Provident Fund. A minimum of 1 year of experience in asset management is required for this role. The work location is in person.,
You should have good communication skills and a minimum of 2 years of experience. Your responsibilities will include handling desktop issues such as Outlook, antivirus, basic networking, hardware, operating system, and applications troubleshooting. You will also be required to install, upgrade, support, and troubleshoot printers, computer hardware, and other peripheral equipment. The ideal candidate should be willing to work 24/7 shifts, 6 days a week, and only male candidates can apply. Immediate joining within 15 days is required. This is a full-time, permanent position. Benefits include food, health insurance, and life insurance. The work schedule involves rotational shifts and weekend availability. Preferred education is a Diploma, and preferred experience includes a total of 3 years with at least 2 years in desktop support. The work location is in person.,
As a Desktop Support Technician, you will be responsible for handling desktop support tasks including outlook, antivirus, basic networking, hardware, OS, and applications troubleshooting. Your role will involve utilizing your hands-on experience in desktop support to ensure smooth functioning of systems. Additionally, you should have a good working knowledge of DNS and other related technologies. Having basic knowledge in server administration will be an added advantage in this role. Strong communication skills are essential as you will be interacting with users to understand and resolve their technical issues. The ideal candidate should have a minimum of 2+ years of experience in desktop support and be able to work effectively in a fast-paced environment. You should be willing to work on a 24/7 shift rotation, including 6 working days in a week. The shift timings may vary, including 1st Shift from 6 AM to 2:30 PM, 2nd Shift from 2:30 PM to 10:30 PM, Night Shift from 10:30 PM to 6:30 AM, and General Shift from 8:30 AM to 5:30 PM. This position is full-time and permanent, requiring your presence at the work location in person. A Bachelor's degree is preferred for this role. The company offers Provident Fund as part of the benefits package. Join our team and contribute your expertise to ensure the smooth operation of our IT systems.,
Desired Profile: Should have hands on experience in Desktop. Basic knowledge in server. Good communication skills. Minimum 2+ Years Experience in desktop support. Notice Period: Immediate Joiner Job Description: Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Should have good working experience on DNS etc. Hands on experience in servers will be an added advantage. Good communication skills. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Job Types: Full-time, Permanent Pay: ₹270,000.00 - ₹300,000.00 per year Benefits: Provident Fund Education: Bachelor's (Preferred) Work Location: In person
Desired Profile: Should have hands on experience in Desktop. Basic knowledge in server. Good communication skills. Minimum 2+ Years Experience in desktop support. Notice Period: Immediate Joiner Job Description: Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Should have good working experience on DNS etc. Hands on experience in servers will be an added advantage. Good communication skills. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Job Types: Full-time, Permanent Pay: ₹270,000.00 - ₹300,000.00 per year Ability to commute/relocate: Sanand, Gujarat: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Work Location: In person