NOC L1 Engineer

Job Description

Tools in Scope: Ø SolarWinds Monitoring Ø Sys Aid help desk Ø Kaseya VSA – Patching Ø Communications - Teams General Summary: The NOC Support Level 1 is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and keep network up and running are essential in this position. Essential Duties and Responsibilities: Ø The NOC support Level 1 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly. Knowledge, Skills, and/or Abilities Required: Must have Skills: Ø monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Ø Strong customer relationship skills during critical incidents triaging over the phone or MS teams. Ø Keep standard operations procedures SOP document updates on a regular interval based on upgrades. Ø Document the RCA – root cause analysis document for High Severity incidents and update the Knowledge base. Ø Capable of performing patch management to the servers and network assets using Kaseya VSA tool on agreed intervals with the client team Ø Strong computer skills and the ability to effectively communicate through e-mail. Ø Knowledge in basic networking configurations and proactive monitoring Ø Review the daily, weekly and monthly checklist and adhere to the completion. Ø Experience in Windows & Linux Operating Systems and basic compute troubleshooting skills. Ø Basic knowledge of Microsoft, Cisco & Checkpoint assets to understand the issue and transfer to L2 support for resolution Good to have Skills: Ø Ability to work on multiple priorities, multi-tasking and/or projects simultaneously. Ø Excellent listening and communications skills, both verbal and written. Ø Ability to remain in contact with the client through the completion of the ticket. Ø Problem-solving abilities to meet reasonable deadlines and update tickets promptly. Ø Ability to build positive and collaborative relationships. Ø Willingness to develop professionally. Ø Ability to work with little supervision. Ø Organized, detail oriented and self-motivated. Ø Ability to provide and maintain detailed documentation on each ticket. Expected Outcomes: Ø Success in the NOC Support Level 1 position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements Ø NOC Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution. Educational Recommendations: Ø N+ Certification is preferred. Ø Basic degree holder from recognized institution. Ø Microsoft Certified Professional (MCP) is preferred. Ø 2+ years’ experience in compute and network management is required. Ø Experience in monitoring and reporting end client networks is preferred. Working Conditions: Ø 24X7 rotational shift support Ø Flexibility and adaptability to learn and document new process procedures Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Shift: Rotational shift Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 09/06/2025