Skill required:
Talent & HR - Talent Management
Designation:
Delivery Lead Manager
Qualifications:
Any Graduation
Years of Experience:
13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Actively build positive, collaborative relationships with client and the Accenture Talent Acquisition leadership and delivery team Understand the client’s business priorities and bring Accenture assets and expertise aligned with these priorities. Execute against a strategic roadmap consistent with the client or account plan that describes the incremental value that will be brought to the client, including the hiring transformation and innovation agenda, leveraging the hourly hiring team. Demonstrate client relationship client management skills experience Facilitate effective Management Operating System, ensuring timely reviews of process outcomes 3X3 metrics, Key Performance Indicators KPIs, Service Level Agreements SLAs and improvement change initiatives. Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies Deep dive existing and potential problem areas and develop a mitigation plan and lead the solutioning and design of process escalation guidelines. Proactively identify and escalate gaps in service delivery execution, geographic hiring challenges. Identify continuous improvement and productivity improvement opportunities maximize reuse, minimize redundancy, streamline. Core Competencies
- Change Management, leadership, coaching and Influencing skills
- Very strong oral & written communication and Senior stakeholder management skills
- Ability to work and deliver under compressed timelines
- Excellent analytical and problem-solving skills and ability to handle difficult client interactions
- Excellent MS Office Skills Knowledge/Skills Requirements:
- Critical Thinking
- Thorough understanding of the Service Line.
- Thorough understanding of Business Process Outsourcing
- Service Delivery Experience
- Multi-cultural awareness.
- English required
- Spanish a plus
- Business Case Development
- Business Operations Management
- Business Process Design
- Business Process Implementation
- Operations Management
- Problem Solving
- Process Architecture
- Quality Management
- Service Quality Management What are we looking for?
- Stakeholder Management
- Change Management
- Talent Management
- US Recruitment
- Demand Management
- Leadership Development
- Succession Planning
- Journey Management
- Demonstrates excellent client care skills.
- Expert knowledge and vision for the assigned service line.
- Produces solutions to complex business problems.
- Develops new concepts and opportunities within their Service Line.
- Contributes to policy and direction setting.
- Complies with all Client and Accenture Data Security and Quality requirements.
- Role Accountability:
- Is accountable for the results of the Service Line activities to both Accenture and Clients.
- Accountable for ongoing management of effective client service relationship within the service line.
- Develops new approaches and processes.
- Interfaces with other team leads, management and client staff and ensures good working relationships.
- Ensures the service line operations are efficient and effective and that SLA s are met. Education Equivalent Graduate Experience 6+ yrs. business experience with Talent Acquisition background / Management Consultant in HR Processes. 4+ yrs. Talent Acquisition background in service delivery. 3+ yrs. BPO or call center industry. TA Certification a plus. Operational
- Accountable for the delivery of contracted services within the assigned service line.
- Requests and assigns resources and responsibilities within the service line to deliver business results.
- Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line
- Design and implement the procedures and principles for how the service line will be operated on a daily basis.
- Manage and action issues; reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.
- Champions the client processes within the service line.
- Accountable for client satisfaction with the service line.
- Acts as the escalation point for problems/issues within the service line.
- Actively looks for ways to grow skills and experience within the Service Line. Financial/Contract Management
- Financial Management
- Contract Compliance Working Conditions – US Hours
- Shift timings (7am – 3pm ET,/ 5:00pm -03:00 am IST)
- Shifts and Workdays will be rotational
- Workday – Mon to Saturday (5 working days; 2 week offs together). Roles and Responsibilities:
- Provide end to end process and policy expertise/input to future state Global and Local design for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding & Retention of Candidate
- Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles
- Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors, Taleo or other ATS) and assist in identifying gaps and matching automation opportunities
- Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live
- Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation
- Own and manage all process escalations, while working with Global Service delivery teams
- Evaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutions
- Meet Hiring Plans provided by the Client
- Reporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAs
- Meet targets provided by Client for hiring plans across geography supported
- Leverage onshore: offshore model by working with internal stakeholders to meet targets and optimize capacity utilization
- Consultative approach with Client stakeholders providing industry best practices in Recruitment and Talent Acquisition
- Run Delivery Center as P&L and be accountable for running a profitable business
- Provide oversight of all major TA processes from a client perspective
- Knowledge of market competitors in hourly arena
- Familiar with US as a territory Advisory and Coaching
- Advise client account leadership regarding TA aspects of key business strategies, issues and decisions and potential problem areas
- Be data driven and provide proactive insights to account leadership for TA processes
- Provide solutions to meet Client expectations on people, process and technology aspects
- Be an industry leader while representing Accenture in conversations with Client
- People Initiatives & Team building
- Determine appropriate HR team model to maximize HR support in context of overall account needs
- Lead/participate in setting account-wide Human Capital Strategy and people initiatives People Management:
- Ideally an Individual Contributor role with possibility of dotted line reporting, Any Graduation
