DailyObjects - Associate Director/Director - Logistics Operations & Warehouse

10 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a highly experienced and strategic Operations & Warehouse Director who will lead end-to-end supply chain, warehousing, fulfilment, logistics, and operational excellence for a fast-growing E-commerce / D2C brand. This role is critical for building scalable systems, ensuring seamless customer experience, and driving operational efficiency as we expand.

Key Responsibilities

  • Operations Strategy & Leadership:
  • Build and implement long-term operations strategy aligned with brand growth (- 500-1000 Cr scale).
  • Own demand planning, capacity planning, supply chain optimization and operational KPIs.
  • Establish SOPs across procurement, production, QC, inventory, dispatch and returns.
  • Lead cross-functional collaboration with Product, Marketing, Finance & Customer Experience teams.
  • Warehouse & Fulfillment Management:
  • Manage end-to-end warehouse operations: inbound, storage, outbound, dispatch, WMS, QC.
  • Design and optimize warehouse layout, flow, and automation for speed & accuracy.
  • Drive 99.5%+ order accuracy, <24 hr dispatch SLA, and best-in-class fulfillment metrics.
  • Implement lean processes to reduce cost per order and increase efficiency.
  • Supply Chain & Vendor Management:
  • Build robust network of suppliers, 3PL partners, packaging vendors, and logistics providers.
  • Negotiate contracts, rates, and service-level agreements.
  • Ensure consistent availability of materials and finished goods through effective forecasting.
  • Logistics & Last-Mile Delivery:
  • Oversee shipping strategy across courier partners, same-day/next-day delivery, COD management, and returns.
  • Reduce RTO %, improve delivery speed, and enhance customer delivery experience.
  • Monitor performance through dashboards & analytics.
  • Quality Control & Compliance:
  • Set up rigorous quality control across production, inbound and outbound operations.
  • Ensure compliance with safety, labor laws, GST, and warehouse standards.
  • Drive regular audits and process checks.
  • Team Leadership & Culture:
  • Build, lead, and mentor a high-performing operations and warehouse team.
  • Create a culture of speed, ownership, safety, and continuous improvement.
  • Implement training programs and clear performance metrics.
  • Key Requirements

    • 10-18 years experience in Operations / Supply Chain within E-commerce, D2C, FMCG, or Consumer Tech.
    • Proven experience scaling operations to high order volumes.
    • Strong knowledge of WMS, forecasting tools, 3PL management, and automation systems.
    • Hands-on experience with large warehouses (50,000-200,000+ sq ft).
    • Strong analytical mindset with ability to drive data-led decision making.
    • Excellent leadership, communication, and vendor negotiation skills.
    • Prior P&L responsibility preferred.

    Success Metrics

    • Order Accuracy
    • Dispatch SLA
    • Fulfilment cost per order
    • Inventory accuracy
    • RTO %
    • Team productivity & retention
    • Overall operational efficiency and scalability
    (ref:iimjobs.com)

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