We are looking for a highly experienced and strategic Operations & Warehouse Director who will lead end-to-end supply chain, warehousing, fulfilment, logistics, and operational excellence for a fast-growing E-commerce / D2C brand. This role is critical for building scalable systems, ensuring seamless customer experience, and driving operational efficiency as we expand.
Key Responsibilities
Operations Strategy & Leadership: Build and implement long-term operations strategy aligned with brand growth (- 500-1000 Cr scale). Own demand planning, capacity planning, supply chain optimization and operational KPIs. Establish SOPs across procurement, production, QC, inventory, dispatch and returns. Lead cross-functional collaboration with Product, Marketing, Finance & Customer Experience teams. Warehouse & Fulfillment Management: Manage end-to-end warehouse operations: inbound, storage, outbound, dispatch, WMS, QC. Design and optimize warehouse layout, flow, and automation for speed & accuracy. Drive 99.5%+ order accuracy, <24 hr dispatch SLA, and best-in-class fulfillment metrics.
Implement lean processes to reduce cost per order and increase efficiency. Supply Chain & Vendor Management: Build robust network of suppliers, 3PL partners, packaging vendors, and logistics providers. Negotiate contracts, rates, and service-level agreements. Ensure consistent availability of materials and finished goods through effective forecasting. Logistics & Last-Mile Delivery: Oversee shipping strategy across courier partners, same-day/next-day delivery, COD management, and returns. Reduce RTO %, improve delivery speed, and enhance customer delivery experience. Monitor performance through dashboards & analytics. Quality Control & Compliance: Set up rigorous quality control across production, inbound and outbound operations. Ensure compliance with safety, labor laws, GST, and warehouse standards. Drive regular audits and process checks. Team Leadership & Culture: Build, lead, and mentor a high-performing operations and warehouse team. Create a culture of speed, ownership, safety, and continuous improvement. Implement training programs and clear performance metrics.
Key Requirements
- 10-18 years experience in Operations / Supply Chain within E-commerce, D2C, FMCG, or Consumer Tech.
- Proven experience scaling operations to high order volumes.
- Strong knowledge of WMS, forecasting tools, 3PL management, and automation systems.
- Hands-on experience with large warehouses (50,000-200,000+ sq ft).
- Strong analytical mindset with ability to drive data-led decision making.
- Excellent leadership, communication, and vendor negotiation skills.
- Prior P&L responsibility preferred.
Success Metrics
- Order Accuracy
- Dispatch SLA
- Fulfilment cost per order
- Inventory accuracy
- RTO %
- Team productivity & retention
- Overall operational efficiency and scalability
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