Customer Support Executive

Job Title - Support Executive Location: Near Janpath Metro Station, New Delhi (Work from Office) Job Type: Full-Time Shift Timing: Morning Shift (9:00 AM – 6:00 PM IST) Experience: 0 – 3 Years (Freshers welcome) Education: Bachelor's Degree (any discipline) Role Overview: We're seeking a proactive and detail-oriented Support Executive to join our growing team. This role combines client communication, data management, and basic analytics. Ideal for candidates who are proficient with Excel, confident on calls, and eager to develop new skills. Key Responsibilities: 📞 Communication & Coordination Handle inbound and outbound client calls Manage professional email correspondence and follow-ups Coordinate between internal teams when required 📊 Data & Reporting Perform accurate data entry, validation, and cleaning Maintain comprehensive internal records and documentation Assist in generating daily and weekly performance reports 📈 Tracking & Support Monitor campaign or content performance metrics Support in preparing basic insights and analytical summaries Help troubleshoot common client issues and queries 📱 Social Media Assistance Process and escalate inquiries according to established protocols Assist with basic content tracking when needed Requirements: Language Proficiency Fluency in English and Hindi (mandatory) Knowledge of additional regional languages (Marathi, Bengali, Tamil, etc.) is advantageous Technical Skills Excel proficiency (sorting, filters, pivot tables, formulas) Experience with standard office productivity tools Basic understanding of CRM systems (training provided) Personal Attributes Strong verbal and written communication abilities Detail-oriented with excellent organizational skills Adaptable problem-solver with a customer-first mindset Self-motivated with ability to work both independently and in teams Why Join Us Comprehensive onboarding and continuous skill development program Collaborative and supportive work environment Clear career advancement pathways into operations, analytics, or client services Exposure to cutting-edge industry tools and practices Show more Show less