Customer Support Executive

0 - 3 years

0 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role : customer support

client : Amazon

Location : Banglore

wfo : Mon to Friday

Looking only for immediate joiners

share cv to airpula.d@twsol.com

9059570785 {whatsapp}

We are seeking a proactive, empathetic, and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience across all communication channels.

Key Responsibilities

  • Respond to customer queries via phone, email, chat, or social media.
  • Identify customer needs and provide accurate, timely information.
  • Troubleshoot product or service issues and escalate complex cases when necessary.
  • Maintain detailed records of customer interactions in the CRM system.
  • Follow up with customers to ensure their issues are resolved.
  • Collaborate with internal teams (sales, technical support, operations) to resolve customer concerns.
  • Provide feedback to management on recurring issues and customer trends.
  • Meet performance goals related to response time, customer satisfaction, and issue resolution.

Requirements

  • Bachelors degree or relevant experience in customer service/support.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
  • Ability to stay calm and patient when dealing with difficult customers.
  • Comfortable working in a fast-paced, team-oriented environment.

Preferred Skills

  • Experienc

    Role & responsibilities

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