Customer Success || SaaS B2B

Primenumbers Technologies

2 - 6 years

8 - 12 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

customer relationship account management upsell demo client onboarding key accounts cross sales saas key account management renewals customer focus retention training client support b2b sales client retention business development enterprise sales corporate sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Account Manager

Key Responsibilities

Act as the
Primary POC
for client accounts, building and nurturing long-term relationships.
Own
end-to-end customer engagement
from onboarding,
product training
, and adoption to renewals and retention.
Identify opportunities for
upselling and cross-selling
to maximize revenue and client success.
Lead
contract negotiation
and ensure agreements deliver
maximizing profit
for the business.
Regularly engage with clients, gathering
product feedback
and collaborating with developers to enhance the platform.
Forecast and track
account metrics, reporting on performance and pipeline progress.
Partner with the sales team to identify new opportunities and support enterprise sales initiatives.
Conduct
product demos
and facilitate seamless customer onboarding.
Proactively handle client escalations and ensure
timely delivery of solutions
aligned with customer needs.
Consistently meet and exceed sales and retention targets.

Requirements

2+ years of enterprise sales experience
and
1+ year in account management
.
Strong communication skills in
English & Hindi
.
Experience in
renewals, upselling, cross-selling, and enterprise client engagement
.
Solid understanding of
corporate procurement processes
and
SaaS/Cloud services
.
Proficiency in
MS Office
and strong
analytical/forecasting skills
.
A problem solver and
team player
with a customer-first orientation
Educational Qualification:
Graduate (B.Tech, B.E., B.Sc. Electronics, BCA preferred).

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