Customer Success Manager

Job Title: Customer Success Manager (US & Europe)

Location:

Gurugram | On-site | US Shift Timings

About Spyne

Spyne

new-age, Generative AI

Accel Partners

Learn more about us:

👉 YourStory | Spyne x AWS | Watch Our Video

Role Overview

experienced and results-driven Customer Success Manager

What Will You Do?

Customer Relationship Management

• Build and maintain long‑lasting relationships with US & EU SaaS clients
• Serve as the primary point of contact and trusted advisor for your portfolio of accounts
• Lead regular business reviews and align stakeholders on objectives and measures of success

Account Growth & Retention

• Drive customer retention and spot opportunities for upselling and cross‑selling
• Proactively track account health and manage risk to ensure client satisfaction
• Collaborate with internal teams (product, sales, support) for seamless customer experience

Data‑Driven Insights

• Analyze usage patterns and customer feedback to surface actionable insights
• Manage client satisfaction surveys and translate results into actionable improvements
• Leverage data to advocate for customer needs and guide product roadmap priorities

Collaboration & Advocacy

• Work closely with the Product team to align feature requests and roadmap priorities
• Partner with Sales and Marketing to optimize customer experience and engagement strategies

CRM & Tools Management

• Maintain accurate, up‑to‑date client records in CRM platforms (Salesforce, HubSpot, or similar)
• Analyze trends and client behavior for actionable account planning

What We’re Looking For?

• 3–5 years

  of experience in Customer Success or Account Management within a

  mid‑market SaaS

  environment
• Proven track record of managing and growing a portfolio of US and EU clients
• Strong proficiency with CRM tools (

  Salesforce, HubSpot, or similar

  )
• Strong analytical mindset — ability to utilize data and metrics to drive actionable decisions
• Exceptional communication and interpersonal abilities, with a customer‑centric approach
• Experience with conducting customer feedback sessions and translating insights into actionable outcomes
• Skilled in problem‑solving and adept at managing challenging situations professionally
• Experience with SaaS platforms in the automotive or dealership space is a plus, but not mandatory
• Willingness to work in

  US shift timings

Why Join Spyne?

• 💥

  High‑Growth Startup:

  Join at the right time and witness 10X+ growth opportunities.
• 👥

  People‑First Culture:

  We boast one of the best male‑to‑female ratios in the AI tech space and have near‑zero attrition despite industry trends.
• 🙌

  Best‑in‑Class Employee Policies:

  We go above and beyond with policies that focus on employee well‑being and growth.
• 🌟

  Customer‑First Obsession:

  We focus relentlessly on delivering best‑in‑class customer experience and delight every client we work with.

Interested? Let’s build the future of automotive retail together.

Talk to us and explore how you can 10X your growth journey with Spyne!