Customer Success Manager

Sprinto

300+ employees

2000+ Customers

75+ Countries

Accel, ELEVATION & Blume Ventures

31.8 Million USD

Series B

The Role

Customer Success Manager

Responsibilities

• Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto
• Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximize the value they get from Sprinto
• Own Your Outcomes: Manage individual and pod-level OKRs – track performance and drive key activities to deliver real impact
• Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials
• Retention and Expansion: Manage renewals, identify upsell/cross sell opportunities, and grow your customer portfolio's revenue without compromising on experience
• Be a Strategic Partner: Act as a trusted advisor to customers, ensuring they understand not just the “how” but also the “why” behind our product
• Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices
  

Requirements

• You have 3-5 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones
  

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• New skill development Policy