Innoviti Technologies

Company Description Innoviti Technologies is a dynamic company with a 20-year history in solving payment challenges. Backed by investors like Bessemer Venture Partners and Catamaran Ventures, we innovate in the payments space to help businesses make more money faster. Serving a wide range of merchants from large retailers to local businesses, Innoviti processes billions annually and holds significant market share in offline enterprise retail. Role Description This is an internship role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will be responsible for providing excellent customer service and support, assisting with sales and training, and ensuring a positive customer experience on-site. Job description: Designation : Customer Support Executive Location : Bangalore Responsibilities: Open and maintain customer accounts by recording account information. Good Interpersonal skills with command over English Soft skills and Phone Etiquettes Technical BPO background preferable Problem management skills with essence of issue handling ability Listening skills and customer management skills. Troubleshooting and Escalation experience is the added advantage. Skills and Experience: Should have min 6 months experience in Domestic/International call center. Candidates should have excellent communication skills. Should be willing to work in rotational shifts (7AM – 11PM). For Female employee – 2 shifts. Either 07:00 AM to 04:00 PM or 09:00 to 06:00 PM Show more Show less

Company Description Innoviti Technologies is a leading payments technology company, offering advanced payment solutions to businesses of all sizes. Based in Bengaluru, we process ₹72,000 Cr annually from over 20,000 offline and 3,000 online merchants in 2,000+ cities. We are backed by reputable investors and serve clients ranging from India's largest retailers to local shops. Innoviti holds over 50% market share in offline enterprise retail for sectors like food, grocery, lifestyle, and healthcare, with a strong reputation for innovation in the payment space. Role Description This is a full-time, on-site role for a Customer Success Manager located in Bengaluru. The Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction, and optimizing customer retention. Daily tasks include addressing customer inquiries, analyzing customer data to identify improvement areas, and nurturing strong customer relationships to drive business growth. Job description: Designation : Manager – Customer Success Location : Bangalore Key Responsibilities: • Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. • Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. • Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. • Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: • Min 8 years of experience. • The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. • Proficient in Microsoft Excel. • Conflict resolution. • Cross-functional team collaboration. • Presentation and reporting skills. • Have the flexibility and availability to travel (approx. 50% of time).