Company Description Innoviti Technologies is a dynamic company with a 20-year history in solving payment challenges. Backed by investors like Bessemer Venture Partners and Catamaran Ventures, we innovate in the payments space to help businesses make more money faster. Serving a wide range of merchants from large retailers to local businesses, Innoviti processes billions annually and holds significant market share in offline enterprise retail. Role Description This is an internship role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will be responsible for providing excellent customer service and support, assisting with sales and training, and ensuring a positive customer experience on-site. Job description: Designation : Customer Support Executive Location : Bangalore Responsibilities: Open and maintain customer accounts by recording account information. Good Interpersonal skills with command over English Soft skills and Phone Etiquettes Technical BPO background preferable Problem management skills with essence of issue handling ability Listening skills and customer management skills. Troubleshooting and Escalation experience is the added advantage. Skills and Experience: Should have min 6 months experience in Domestic/International call center. Candidates should have excellent communication skills. Should be willing to work in rotational shifts (7AM – 11PM). For Female employee – 2 shifts. Either 07:00 AM to 04:00 PM or 09:00 to 06:00 PM Show more Show less
Company Description Innoviti Technologies is a leading payments technology company, offering advanced payment solutions to businesses of all sizes. Based in Bengaluru, we process ₹72,000 Cr annually from over 20,000 offline and 3,000 online merchants in 2,000+ cities. We are backed by reputable investors and serve clients ranging from India's largest retailers to local shops. Innoviti holds over 50% market share in offline enterprise retail for sectors like food, grocery, lifestyle, and healthcare, with a strong reputation for innovation in the payment space. Role Description This is a full-time, on-site role for a Customer Success Manager located in Bengaluru. The Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction, and optimizing customer retention. Daily tasks include addressing customer inquiries, analyzing customer data to identify improvement areas, and nurturing strong customer relationships to drive business growth. Job description: Designation : Manager – Customer Success Location : Bangalore Key Responsibilities: • Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. • Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. • Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. • Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: • Min 8 years of experience. • The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. • Proficient in Microsoft Excel. • Conflict resolution. • Cross-functional team collaboration. • Presentation and reporting skills. • Have the flexibility and availability to travel (approx. 50% of time).
Company Description Innoviti Technologies is a 20-year-old company specializing in innovative payment solutions, backed by prominent investors like Bessemer Venture Partners, Catamaran Ventures, and the Patni Family Office. With a focus on helping businesses increase their earnings through advanced payment tools, Innoviti serves a wide array of clients from major retail chains to local shops across India. We process ₹72,000 Cr annually from over 23,000 merchants in 2,000+ cities, holding a significant market share in various retail segments. Join us to explore cutting-edge payment technologies and maximize the value of every transaction. Role Description This is a full-time on-site role for a Senior Recruiter based in Bengaluru. The Senior Recruiter will be responsible for developing and executing recruiting plans, networking through industry contacts and employee groups, coordinating and implementing college recruiting initiatives, conducting regular follow-up meetings with management to determine the effectiveness of recruiting plans and implementation, and developing a pool of qualified candidates in advance of need. Job description: Designation : Senior Recruiter Location : Bangalore Key Responsibilities: • End-to-End Recruitment Management: o Own the complete recruitment lifecycle from job requisition to offer acceptance and onboarding for various non-Tech roles. o Partner with hiring manager to understand role requirements and define ideal candidate profiles o Develop & execute comprehensive sourcing strategies for each position. o Conduct initial screenings, coordinate interview process, and maintain candidate communications. o Ensure smooth candidate experience throughout the hiring process. • Talent Sourcing & Pipeline Building: o Utilize multiple sourcing channels including job boards, social media, professional network, & referrals o Build and maintain a robust talent pipeline for current & future hiring needs o Proactively identify passive candidates through research & networking • Stakeholder Management: o Collaborate closely with hiring managers & leadership team to align on hiring priorities o Provide regular updates on recruitment metrics, pipeline status, & market insights o Act as a trusted advisor on hiring best practices & market trends o Ensure consistent & positive candidate experience that reflects company values • Process Improvement & Analytics: o Track & analyze recruitment metrics to optimize hiring process o Implement best practices for interview processes & candidate evaluation o Contribute to employer branding initiatives & recruitment marketing efforts o Stay updated on industry trends & competitive landscape Required Qualifications: • MBA in human resources or related field is preferred • 3–5 Years of hands-on talent acquisition experience with focus on non-technical roles, including Sales, Strategic partnership alliance, Operations, & Corporate functions • Proven track record of success in proactively sourcing & closing candidates through outbound channels for sales & leadership roles (e.g., LinkedIn, referrals, networking) • Exceptional communication & interpersonal skills, with the ability to build strong relationships with stakeholders & candidate at all levels • Strong negotiation & influencing abilities to secure top talent in fast-paced, competitive hiring.
Innoviti Payment Solutions (Innoviti) started its payments business in 2008 and quickly established itself as a pioneer in solving difficult problems in the payments space using technology. Innoviti’s aim is to fuel India’s growth by helping drive a cashless economy. We believe this will release a tremendous amount of money in the Indian market that will ease the availability of credit to fuel entrepreneurship, create jobs and improve the living standards of every Indian. Only technology and a talented team that can put technology to use can address this tough problem. Innoviti is a well-funded company backed by marquee investors such as Titan Company (JV between Tata Group and TIDCO) and Catamaran Ventures (founded by Mr. N. R. Narayana Murthy) and NIIC, Canada. The company has been winner of several awards including Deloitte fastest growing company in APAC award three years in a row and Red Herring award twice. We hold 4 patents with 7 more in pipeline. Our business involves developing products that use technology to remove friction in a) the supply of money (credit) and b) movement of money. These seemingly simple objectives are actually very tough problems. Today less than 7% of entrepreneurs get access to capital to grow. Less than 8% of purchases happen through electronic money. Solving these tough problems in sustainable ways that are scalable and profitable is a tough challenge! To address these problems we have built some remarkable products such as uniPAY and smelending.com that today process more than Rs 10,000 Cr. of transactions annually. Leading customers such as Reliance Retail, Lifestyle, Yatra, Indigo, Inox, Tanishq, BPCL, WalMart are using these products. What makes us feel really proud is how cleverly we have used technology to make short-term credit available to more than 24,000 small businesses. Without technology, the challenges in supplying credit to this segment was not profitable for lenders and these businesses were unable to grow. If our track record is anything to go by, we have already made a small dent in the world of payments! We are now looking for enhancing our team with talented individuals who are ready to address more complex challenges and make a bigger dent! Would you like to join this journey? Frontend Developers Location: Bangalore Responsibilities The suitable candidate will use C, C++ programming in the smart card technology space to understand the customer requirements and ensure that the project is delivered to merchant or production movement in a timely fashion. Duties Person should have 3+ years of experience and excellent capability to understand the customer requirement and drive till project delivered to merchant or production movement. Should be able to have detailed interaction with banks and other customers and gather technical requirements Skills & Qualifications Strong in C, C++ programming Good knowledge in smart card technology including contact and contactless cards and other associated ISO standards. Experience working on POS (Point Of Sale) such as Verifone and Ingenico Terminals Experience working on EMV is MUST. Good knowledge in EMV specification and transaction flow. Key management and cryptographic standards (TDES/DUKPT). Good in design and documentation. Banking/payment domain knowledge is MUST. Payment schemes (VISA, MasterCard, AMEX, Rupay, Diners) standards and certification process knowledge. Good communication skills Application development in different POS platform would be value added. Good knowledge in Emphasis on multithreading, socket programming would be an advantage. Hands on in Core Java, sqlite Worked in Microsoft COM technologies Skills: EMV, Point of Sale (PoS), Verifone terminals, Ingenico terminals, C++ and C