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Innoviti Technologies
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Customer Support Associate

Customer Support Associate

Innoviti Technologies

20 years

0 Lacs

Bengaluru Karnataka India

Posted:2 months ago| Platform:

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Skills Required

support payments service training recording management troubleshooting escalation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description Innoviti Technologies is a dynamic company with a 20-year history in solving payment challenges. Backed by investors like Bessemer Venture Partners and Catamaran Ventures, we innovate in the payments space to help businesses make more money faster. Serving a wide range of merchants from large retailers to local businesses, Innoviti processes billions annually and holds significant market share in offline enterprise retail. Role Description This is an internship role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will be responsible for providing excellent customer service and support, assisting with sales and training, and ensuring a positive customer experience on-site. Job description: Designation : Customer Support Executive Location : Bangalore Responsibilities: Open and maintain customer accounts by recording account information. Good Interpersonal skills with command over English Soft skills and Phone Etiquettes Technical BPO background preferable Problem management skills with essence of issue handling ability Listening skills and customer management skills. Troubleshooting and Escalation experience is the added advantage. Skills and Experience: Should have min 6 months experience in Domestic/International call center. Candidates should have excellent communication skills. Should be willing to work in rotational shifts (7AM – 11PM). For Female employee – 2 shifts. Either 07:00 AM to 04:00 PM or 09:00 to 06:00 PM Show more Show less

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Customer Support Associate