Customer Success Manager

We are seeking a Technical Client Success Manager for an AI Enabled Enterprise Solutions Platform

Job Profile:

Serve as the primary technical liaison between clients and internal teams.

Onboard new clients, providing product training and technical setup assistance.

Understand client business objectives and provide tailored solutions to maximize product value.

Troubleshoot technical issues and coordinate with engineering teams for resolution.

Proactively monitor client usage and health metrics to identify risks and opportunities.

Develop strong client relationships to drive retention, renewals, and upsell opportunities.

Gather client feedback and advocate for product enhancements.

Document client interactions and maintain accurate records in CRM systems.

Deliver regular business reviews and performance reports to clients.

Requirements:

3+ years of experience in client success, technical account management, or a related technical support role.

Strong technical background with the ability to understand and explain complex concepts.

Excellent problem-solving, communication, and interpersonal skills.

Experience with CRM systems and support ticketing tools.

Ability to manage multiple client accounts and prioritize effectively.

Strong project management skills and attention to detail.

Preferred:

Experience working in SaaS, cloud, or enterprise software environments.

Familiarity with APIs, integrations, and data analytics.

Customer-focused mindset with a passion for helping clients succeed.