Customer Success Manager

Responsibilities

• Develop and execute strategies to drive adoption and revenue growth for marketplace applications.
• Build and maintain strong relationships to grow the partner ecosystem, attract new customers.
• Establish and maintain positive relationships with clients to understand their needs and goals.
• Conduct market and prospect research to identify potential customers and key decision-makers.
• Identify target customer opportunities, leveraging both direct sales and through channel partners.
• Identify opportunities for upselling or cross-selling additional marketplace apps or services.
• Maintain regular communication to stay updated on customer/ partner needs and initiatives.
• Stay updated on the latest features, updates, and industry trends related to the marketplace application.
• Maintain regular contact with prospects through email, follow-up calls, and social media interactions.
• Collaborate with partners to create joint business plans and define strategies for achieving them.
• Support partners in sales efforts, including participating in joint sales calls, presentations, and demos.
• Use CRM tools to track interactions, update lead information, and manage the sales pipeline.
• Report regularly on sales performance and progress towards goals to internal stakeholders.
  

Requirements

• 2-5 years' experience in Sales and Marketing of SaaS/ Marketplace Apps in a B2B environment.
• Prior experience working in both direct and channel sales, preferably in the technology industry.
• Bachelor's or Master's degree in Business, Marketing, or an appropriate field.
• Must have the aptitude and passion for Technology and Sales.
• Track record in lead generation for IT solutions and services globally.
• Proven ability to communicate effectively across all levels of an organization.
• Ability to build connections with CXO / VP / GM-level executives.
• Ability to write creative content for social media posts, email campaigns, etc.
• Proficiency in understanding and explaining technical aspects of the Applications.
• Hands-on experience prospecting, cold calling, database building, and lead generation.
• Familiar with a wide range of marketing practices and lead generation tactics.
• Ability to work in a fast-paced, goal-oriented, and collaborative work environment.
• Ability to analyze sales data and market trends to drive business decisions.
• Must have a good industry network and existing relationships with C-level contacts.
• Proficient in Word, Excel, PowerPoint, Outlook, and other related applications.
• Highly adaptable, process-oriented, result-driven, quick learner, and team player.
• Demonstrate effective time management and organizational skills.
• Excellent communication, organizational, and relationship-building skills.
• Possess high motivation, initiative, enthusiasm, integrity, discipline, and commitment.
• Areas of Expertise: Prospecting, Database Building, Lead Generation, Email Campaigns, Content Writing, Market Research, Client Servicing, Relationship Building, and Social Media Marketing.