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About us: We are a revolutionary B2B Ed-Tech startup based out of Noida, India. We help educators and content creators embark on their digital teaching journeys by providing them with a platform that empowers them to seamlessly transition online, offering live classes, storage solutions, transaction features, content monetization, and much more – all in one super app.📱 We recognized the potential of educators and content creators, not just across India's tier 1 and tier 2 cities, but beyond, and became their secret “weapon of mass instruction”. 🌏 What sets us apart? 🌟 We thrived in the post-pandemic era. Today, we support a whopping 1 lakh+ educators and content creators from over 3,000 towns and cities. We have educators from test prep categories to new-age content creators teaching personal finance, cooking, digital marketing, organic farming, and many more, breaking barriers and reaching students globally using their own branded apps. Their growth has been meteoric, with some of them seeing revenue growth of more than 10X of what they did pre-Classplus. 📈 We’re series-D funded and have marquee investors including Alpha Wave, Tiger Global, Sequoia Capital's Surge, Times Internet, Blume Ventures, and GSV Ventures put their faith in us.💰 Do you want to work with people who are creative, fun, and dynamic? Do you have what it takes to help us take this rocketship even higher? Find out below! Customer Success Manager: Job Overview: The role of a Customer Success Manager (CSM) at Classplus is pivotal in supporting educators and content creators to successfully launch and grow their digital courses on the platform. This position is based in Noida and is integral to Classplus's mission of empowering educators in the digital landscape. Key Responsibilities Educator Collaboration : Work closely with educators to understand their course offerings and assist in the successful launch of their courses on the Classplus platform. Revenue Growth : Identify upsell opportunities and drive strategies to increase commission revenue. Customer Relationship Management : Manage and nurture relationships with educators to ensure a smooth and positive experience. Data Analysis and Reporting : Support data tracking and reporting on revenue performance and course launch success. Field Visits: Field visits are mandatory in this role as regular client meet will help build strong relation with clients. Field visits allow CSMs to understand the customer’s business better, leading to targeted upsell/cross-sell recommendations. Client Revival and Retention: Measures the percentage of customers who continue using the platform over a specific period. A high retention rate indicates customer satisfaction and effective onboarding. Escalation Handling: When an educator or client escalates an issue (e.g., technical downtime, payment failure, content upload errors), the CSM is typically the first point of contact. The CSM acknowledges the issue, reassures the client, and initiates internal escalation. Requirements Educational Background : A graduate or currently pursuing post-graduation. Language Proficiency : Fluency in English and Hindi; proficiency in regional languages like Tamil, Kannada, Bengali, Marathi is advantageous for specific roles. Skills : Strong communication and interpersonal skills. Knowledge of excel is preferred. Excellent organizational and time-management abilities. A customer-focused approach with an interest in sales and digital course management. Show more Show less
