Company description: We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team. Job Description: We believe we must earn our customers' business and that it is not just possible but also our obligation to provide value and a great customer experience to all Pipefy clients. This mindset guides everything that we do: we need to go above and beyond to understand our customers and their needs, build meaningful relationships with them and help them grow with us. As a Customer Success Manager, you will be responsible for working with Pipefy key customers, guiding them through a digital transformation journey, improving the value they get out of Pipefy solutions, finding new opportunities to increase impact and grow the account, and delivering a great customer experience. Main Responsibilities :Lead and own all post-implementation calls (Executive Business Reviews, Growth Plan Development, Adoption, and Process Reviews, and Renewals) .Support customers on identifying and driving adoption on new and existing projects, orchestrating solutions with internal and external teams when neede dBuild positive relationships, demonstrating product knowledge to propose new approaches to drive efficiency, and ability to build and execute success plans .Identify opportunities for growth and accelerate client’s adoption of the new processes in Pipefy by delivering and communicating customer RO IBe the customer's voice and provide feedback to internal teams on how we can better serve our customer sUnderstand where are the risks and opportunities in your customer portfolio, in order to build a short and long term strategic plan to both retain and grow the mYou will be mainly responsible for customer retention and customer health score, guaranteeing the customer journey is on track and adjusting the route whenever needed always looking to customer data, and having a strong sense of data . Requirement s:Knowledge in customer success activitie s;High prioritization skills and process orientatio n;A strong sense of ownership with a bias for action and willingness to roll up your sleeve s;Excellent communication and presentation skills with the ability to establish credibility with executive s;Intermediate English knowledg e;Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the tea m;Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and service s;Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing );Willingness to learn and improve fas t;Having served large companies (+500 employees) will be a differenti a;Knowledge in B2B SaaS is a plu s. Benefi ts:Private Health Insura nceMental Health allowan ce;Monthly me al;Remote work allowan ce;Home office setup allowan ce;Monthly gym reimburseme nt;School allowan ce;Monthly education allowan ce;Birthday P TO;Marriage PTO (7 day s);Bereavement PTO (10 day s);Pet bereavement PTO (2 day s);Complementary nutrition assistance for employees who have children up to 1 year o ld;Flexible working hou rs;Personal Pipefy Accou nt;Ude my.

Company description: We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, **remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team. Job Description: You will be responsible for providing support to our Customers, both internal and external. Our work relies on being the bridge between our Technical (Engineering) and Non-Technical (Customer Operations) Teams being hand-on on any issue that we may face. Main Responsibilitie s:Provide Level 1 support to customers - resolving technical issues/errors in a live production environmen t;Appropriately handle all customer issues, including troubleshooting and providing feedback to the custome r;Provide detailed and organized feedback to Engineering & Product managers regarding product problems, enhancements and new features as requeste d;Interact with customers around the world via in-app chat and email. Possibly, there will also be interaction via video cal l;Balance and prioritize multiple tasks from different sizes and business importanc e;Suggest improvements in support processes and procedure s. Requireme nts:Experience in Customer Supp ort;Fluency in English, spanish will be a p lus;Familiarity with cloud computing models, such as IaaS (Infrastructure as a Servi ce).Understanding of the principles of relational database operation and basic SQL quer ies;Knowledge of concepts such as network protocols, routing, and secur ity.Enjoy investigating problems to the root ca use;Ability to teach yourself a broad range of new skills; Appropriately handle all customer issues, including troubleshooting and providing feedback to the custo mer;Self-start and ability to thrive in a startup environment with minimal supervis ion.Ability to quickly comprehend and make decisions by analyzing data and reviewing technical documentat ion;Balance and prioritize multiple tasks from different sizes and business importa nce;Be able to handle multiple tasks at the same time Be able to handle difficult situations with Internal or external custom ers;Experience working in a fast-paced environm ent. Bene fits:Private Health Insu ranceMental Health allow ance;Monthly meal;Remote work allow ance;Home office setup allow ance;Monthly gym reimburse ment;School allow ance;Monthly education allow ance;Birthday PTO;Marriage PTO (7 d ays);Bereavement PTO (10 d ays);Pet bereavement PTO (2 d ays);Complementary nutrition assistance for employees who have children up to 1 year old;Flexible working h ours;Personal Pipefy Acc ount;U demy.

Company description: We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, **remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team. Job Description: You will be responsible for providing support to our Customers, both internal and external. Our work relies on being the bridge between our Technical (Engineering) and Non-Technical (Customer Operations) Teams being hand-on on any issue that we may face. Main Responsibilitie s:Provide Level 1 support to customers - resolving technical issues/errors in a live production environmen t;Appropriately handle all customer issues, including troubleshooting and providing feedback to the custome r;Provide detailed and organized feedback to Engineering & Product managers regarding product problems, enhancements and new features as requeste d;Interact with customers around the world via in-app chat and email. Possibly, there will also be interaction via video cal l;Balance and prioritize multiple tasks from different sizes and business importanc e;Suggest improvements in support processes and procedure s. Requireme nts:Experience in Customer Supp ort;Fluency in English, spanish will be a p lus;Familiarity with cloud computing models, such as IaaS (Infrastructure as a Servi ce).Understanding of the principles of relational database operation and basic SQL quer ies;Knowledge of concepts such as network protocols, routing, and secur ity.Enjoy investigating problems to the root ca use;Ability to teach yourself a broad range of new skills; Appropriately handle all customer issues, including troubleshooting and providing feedback to the custo mer;Self-start and ability to thrive in a startup environment with minimal supervis ion.Ability to quickly comprehend and make decisions by analyzing data and reviewing technical documentat ion;Balance and prioritize multiple tasks from different sizes and business importa nce;Be able to handle multiple tasks at the same time Be able to handle difficult situations with Internal or external custom ers;Experience working in a fast-paced environm ent. Bene fits:Private Health Insu ranceMental Health allow ance;Monthly meal;Remote work allow ance;Home office setup allow ance;Monthly gym reimburse ment;School allow ance;Monthly education allow ance;Birthday PTO;Marriage PTO (7 d ays);Bereavement PTO (10 d ays);Pet bereavement PTO (2 d ays);Complementary nutrition assistance for employees who have children up to 1 year old;Flexible working h ours;Personal Pipefy Acc ount;U demy. Show more Show less