Customer Success Manager

Company description:

500 people

We believe we must earn our customers' business and that it is not just possible but also our obligation to provide value and a great customer experience to all Pipefy clients. This mindset guides everything that we do: we need to go above and beyond to understand our customers and their needs, build meaningful relationships with them and help them grow with us. As a Customer Success Manager, you will be responsible for working with Pipefy key customers, guiding them through a digital transformation journey, improving the value they get out of Pipefy solutions, finding new opportunities to increase impact and grow the account, and delivering a great customer experience.

Main Responsibilities

• :Lead and own all post-implementation calls (Executive Business Reviews, Growth Plan Development, Adoption, and Process Reviews, and Renewals)
• .Support customers on identifying and driving adoption on new and existing projects, orchestrating solutions with internal and external teams when neede
• dBuild positive relationships, demonstrating product knowledge to propose new approaches to drive efficiency, and ability to build and execute success plans
• .Identify opportunities for growth and accelerate client’s adoption of the new processes in Pipefy by delivering and communicating customer RO
• IBe the customer's voice and provide feedback to internal teams on how we can better serve our customer
• sUnderstand where are the risks and opportunities in your customer portfolio, in order to build a short and long term strategic plan to both retain and grow the
• mYou will be mainly responsible for customer retention and customer health score, guaranteeing the customer journey is on track and adjusting the route whenever needed always looking to customer data, and having a strong sense of data

.Requirement

• s:Knowledge in customer success activitie
• s;High prioritization skills and process orientatio
• n;A strong sense of ownership with a bias for action and willingness to roll up your sleeve
• s;Excellent communication and presentation skills with the ability to establish credibility with executive
• s;Intermediate English knowledg
• e;Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the tea
• m;Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and service
• s;Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing
• );Willingness to learn and improve fas
• t;Having served large companies (+500 employees) will be a differenti
• a;Knowledge in B2B SaaS is a plu

s.Benefi

• ts:Private Health Insura
• nceMental Health allowan
• ce;Monthly me
• al;Remote work allowan
• ce;Home office setup allowan
• ce;Monthly gym reimburseme
• nt;School allowan
• ce;Monthly education allowan
• ce;Birthday P
• TO;Marriage PTO (7 day
• s);Bereavement PTO (10 day
• s);Pet bereavement PTO (2 day
• s);Complementary nutrition assistance for employees who have children up to 1 year o
• ld;Flexible working hou
• rs;Personal Pipefy Accou
• nt;Ude