Customer Support

Company description:

500 people

You will be responsible for providing support to our Customers, both internal and external. Our work relies on being the bridge between our Technical (Engineering) and Non-Technical (Customer Operations) Teams being hand-on on any issue that we may face.

Main Responsibilitie

• s:Provide Level 1 support to customers - resolving technical issues/errors in a live production environmen
• t;Appropriately handle all customer issues, including troubleshooting and providing feedback to the custome
• r;Provide detailed and organized feedback to Engineering & Product managers regarding product problems, enhancements and new features as requeste
• d;Interact with customers around the world via in-app chat and email. Possibly, there will also be interaction via video cal
• l;Balance and prioritize multiple tasks from different sizes and business importanc
• e;Suggest improvements in support processes and procedure

s.Requireme

• nts:Experience in Customer Supp
• ort;Fluency in English, spanish will be a p
• lus;Familiarity with cloud computing models, such as IaaS (Infrastructure as a Servi
• ce).Understanding of the principles of relational database operation and basic SQL quer
• ies;Knowledge of concepts such as network protocols, routing, and secur
• ity.Enjoy investigating problems to the root ca
• use;Ability to teach yourself a broad range of new skills; Appropriately handle all customer issues, including troubleshooting and providing feedback to the custo
• mer;Self-start and ability to thrive in a startup environment with minimal supervis
• ion.Ability to quickly comprehend and make decisions by analyzing data and reviewing technical documentat
• ion;Balance and prioritize multiple tasks from different sizes and business importa
• nce;Be able to handle multiple tasks at the same time Be able to handle difficult situations with Internal or external custom
• ers;Experience working in a fast-paced environm

ent.Bene

• fits:Private Health Insu
• ranceMental Health allow
• ance;Monthly
• meal;Remote work allow
• ance;Home office setup allow
• ance;Monthly gym reimburse
• ment;School allow
• ance;Monthly education allow
• ance;Birthday
• PTO;Marriage PTO (7 d
• ays);Bereavement PTO (10 d
• ays);Pet bereavement PTO (2 d
• ays);Complementary nutrition assistance for employees who have children up to 1 year
• old;Flexible working h
• ours;Personal Pipefy Acc
• ount;U