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Customer Success Manager

Customer Success Manager

Loop Subscriptions

2 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

management shopify scaling ethics drive retention support marketing communication saas

Work Mode

On-site

Job Type

Full Time

Job Description

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.

Our DNA:

High Agency action over instruction
High Ethics trust is the foundation
Positive Attitude solutions over excuses
Impact-Driven if it doesn't move the needle, it doesn't matter

About The CSM Role

You will manage and grow relationships with high-growth DTC brands in the US (and some in Europe). As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.

Responsibilities

Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
Manage client relationships end-to-end and drive measurable business impact for merchants
Monitor client performance, share actionable insights, and support throughout their journey
Collaborate with marketing on case studies, merchant stories, and product use-case promotion
Build deep understanding of DTC/e-commerce and represent Loop in communities and social channels

Ideal Profile

2-6 years of experience in customer success or client-facing roles
Strong communication skills and comfort with Excel
Solution-oriented, proactive, and enjoys talking to people
High ownership mindset, diligent, and growth-driven
SaaS experience preferred but not required

Perks

Annual Leaves
Free lunch and snacks
Annual company retreat
Insurance

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Customer Success Manager