Customer Success Manager

About Us

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annuallyISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.Were not just evolvingwere accelerating. By expanding our solution offerings and enhancing our go-to-market strategies, were entering one of the most exciting phases in our companys growth. This is the moment to join us.

The Opportunity

Were seeking a personable, strategic, and solutions-oriented

Customer Success Manager

to help elevate our growing Sales and Digital Campaigns teams!In this role, youll be the primary point of contact for our digital marketing clientsbuilding trust, driving results, and ensuring every campaign delivers impact. As a

Customer Success Manager (CSM)

, you&aposll collaborate cross-functionally to meet client goals, provide strategic guidance, and identify opportunities for renewal and expansion.If you&aposre energized by client engagement, digital strategy, and making measurable impactwe&aposd love to hear from you!

Key Responsibilities

• Foster and nurture strong client relationships through proactive communication, personalized support, and a high standard of service.
• Serve as the main liaison between clients and internal teams, translating client goals into actionable strategies that drive campaign success.
• Monitor and analyze campaign performance, leveraging KPIs and engagement data to identify risks and optimize results.
• Drive client growth and retention by identifying upsell and cross-sell opportunities, collaborating with sales to develop strategic account plans.
• Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.
• Collaborate across teamsincluding sales, marketing ops, and productto deliver a seamless, high-impact customer experience.
  

Qualifications

• Bachelors degree in Marketing, Communications, Business, or a related field.
• 35 years of experience in a client-facing Customer Success, Account Management, or Customer Service roleideally within digital marketing, media, or SaaS.
• Strong communication skillswritten and verbalwith the ability to simplify technical concepts and build trust with diverse stakeholders.
• Proven analytical and problem-solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.
• Highly proactive, resourceful, and self-motivated with a continuous improvement mindset.
• Effective collaborator who also thrives when working independently and managing competing priorities.
• Hands-on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.
  

????

Why Join Us

• Be part of a fast-growing digital marketing powerhouse.
• Collaborate with innovative thinkers and creative professionals.
• Make a direct impact on client success and company growth.
• Enjoy a supportive culture that values autonomy and excellence.
  

Apply Now! Visit ISMG.io to learn more.

• Located in our Gurgaon office with on-site presence required M-F.
• Exact compensation varies based on experience level.