Customer Success Manager

4 - 8 years

5 - 9 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • The Customer Success Manager will be the interface between ouradvanced VR/MR training simulations and our valued clients
  • Your role will involve ensuring that ourcustomers have a smooth and effective experience using our simulations on devices like Meta Quest2 and HTC Vive Pro
  • You will provide expert guidance, from the initial setup to ongoing support,ensuring that our clients can leverage the full potential of our VR/MR training solutions
  • Facilitate the successful implementation and adoption of our VR/MR training simulations at customersites
  • Provide expert advice on the optimal setup and use of Meta Quest 2 and HTC Vive Pro devices for ourtraining simulations
  • Conduct comprehensive training sessions for clients, ensuring they are comfortable and proficient inusing the VR/MR technology
  • Act as the primary point of contact for clients, addressing queries, and resolving technical issues swiftlyto ensure minimal disruption
  • Collaborate closely with the technical team to provide feedback from clients, aiding in the continuousimprovement of our simulations
  • Monitor and report on the usage of our VR/MR solutions, offering insights and recommendations forenhanced training outcomes
  • Stay abreast of the latest trends and developments in VR/MR technology to provide informed recommendationsto both clients and our product team

Ideal Candidate

  • Bachelors degree in Technology, Science or related fields
  • Minimum 4 years of experience in customer success or technical support, with at least one year in theVR/MR industry
  • Proven expertise in handling VR devices such as Meta Quest 2 and HTC Vive Pro
  • Excellent communication and interpersonal skills, with an ability to translate technical details into easilyunderstandable terms
  • Strong problem-solving skills and a customer-centric approach
  • Experience in conducting training sessions and presentations

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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