Customer Success Manager

• The Customer Success Manager will be the interface between ouradvanced VR/MR training simulations and our valued clients
• Your role will involve ensuring that ourcustomers have a smooth and effective experience using our simulations on devices like Meta Quest2 and HTC Vive Pro
• You will provide expert guidance, from the initial setup to ongoing support,ensuring that our clients can leverage the full potential of our VR/MR training solutions
• Facilitate the successful implementation and adoption of our VR/MR training simulations at customersites
• Provide expert advice on the optimal setup and use of Meta Quest 2 and HTC Vive Pro devices for ourtraining simulations
• Conduct comprehensive training sessions for clients, ensuring they are comfortable and proficient inusing the VR/MR technology
• Act as the primary point of contact for clients, addressing queries, and resolving technical issues swiftlyto ensure minimal disruption
• Collaborate closely with the technical team to provide feedback from clients, aiding in the continuousimprovement of our simulations
• Monitor and report on the usage of our VR/MR solutions, offering insights and recommendations forenhanced training outcomes
• Stay abreast of the latest trends and developments in VR/MR technology to provide informed recommendationsto both clients and our product team

Ideal Candidate

• Bachelors degree in Technology, Science or related fields
• Minimum 4 years of experience in customer success or technical support, with at least one year in theVR/MR industry
• Proven expertise in handling VR devices such as Meta Quest 2 and HTC Vive Pro
• Excellent communication and interpersonal skills, with an ability to translate technical details into easilyunderstandable terms
• Strong problem-solving skills and a customer-centric approach
• Experience in conducting training sessions and presentations