In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Manager – Content Intelligence Team Location: India Department: Product Management Experience Level: 5+ Years About The Role Bluecore is seeking a technically proficient Product Manager with 5+ years of experience to lead our Content Intelligence efforts, powering real-time content personalization, modular campaign logic, and the operationalisation of machine learning across billions of shopper interactions. This role sits at the core of how our system transforms raw data and predictive insights into dynamic, scalable content experiences for marketers.. You’ll work closely with engineering teams focused on recipe rules services, catalog ingestion and serving, recommendation infrastructure, and ML operations, helping retailers deliver intelligent messages with precision and scale. Why Bluecore Join a high-impact team shaping the future of digital commerce. At Bluecore, you will play a key role in developing products that redefine how leading brands connect with consumers. This is an opportunity to drive innovation, lead strategic initiatives, and make a tangible impact on the global shopping experience. Key Responsibilities Own the full product lifecycle for backend systems powering content intelligence, including catalog ingestion, personalization logic, and modular rules-based and predictive content delivery.. Prioritize initiatives based on customer value, engineering effort, and strategic alignment, balancing infrastructure needs with user-facing innovation Define and articulate a product vision informed by deep understanding of consumer shopping behavior, data usage patterns, and technical capabilities. Collaborate closely with Engineering, Data Science, Design, Marketing, and Customer Success to ensure successful product delivery and adoption. Act as a subject matter expert in content intelligence, including real-time personalization, rule orchestration, and model operationalization across marketing campaigns.. Conduct competitive analysis and monitor industry trends to inform product innovation and differentiation. Use data-driven decision-making and continuous feedback loops to iterate on product improvements. Define and own product success metrics; use qualitative insights and quantitative data to evaluate impact and guide iteration. Take ownership of complex problems, drive stakeholder alignment, and lead projects with autonomy and clarity. Partner with engineers and technical leads to design scalable infrastructure for ingesting, enriching, and activating catalog and behavioral data. Monitor industry trends across dynamic content personalization, data pipeline optimizations, and ML operations to inform product vision and competitive differentiation. Partner cross-functionally with Product Marketing, Customer Success, and Sales to synthesize user feedback, advocate for customer needs, and ensure product capabilities align with business outcomes and upsell opportunities. Lead product discovery through customer interviews, internal feedback loops, and data insights to define clear problems, hypothesis, and product specs. Qualifications Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. 5+ years of experience in Product Management, preferably within SaaS, e-commerce, or AI-driven personalization domains. Demonstrated ability to work with technical teams, understand system architecture, and translate technical concepts for non-technical audiences. Proven track record of delivering scalable, user-centric products with measurable business impact. Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration skills with cross-functional teams. Ability to operate independently in a fast-paced and evolving environment. Bonus Points: Experience working at a B2B SaaS company Experience at a high-scale technology startup (we operate at the scale of billions of users) Experience in personalization, recommendations systems, or building dynamic content infrastructure in a marketing or commerce platform Familiarity with machine learning operations or experience partnering with engineers to deploy, monitor, and tune machine learning models in production Experience building internal systems or tools that enable marketers to manage, test, and scale personalization content What We Value Intellectual curiosity and a bias toward action in solving complex problems. Ability to influence without authority and drive cross-functional alignment. A balanced product mindset that considers user needs, business goals, and technical constraints. End-to-end product ownership and accountability. Empathy for users and a passion for delivering meaningful customer experiences. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Senior Software Engineer - Platform Engineering We are looking for a Senior Software Engineer - Platform Engineering to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands-on: optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. Learn more about our automation with this blog post on Argo, Kustomize and Config Connector. Bluecore ingests 100’s of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary. You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems. Responsibilities Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools. Manage zero-trust networks using Kyverno, Cilium, and Istio. Develop and scale our Observability strategy with OpenTelemetry, Chronosphere, and other Saas Products. Build performant, reliable, high-quality systems at scale within one or more domains (Observability, Networking, Kubernetes, etc.). Comfort in providing significant contributions, even within domains with less expertise. Collaborate and build large and complex projects with difficult and intertwined dependencies that push for smart automation and innovation. Promote coding standards, styles, and design principles across the organization. Ad Hoc and incident availability as part of a greater team rotation. Ad Hoc requests are triaged to support the greater Engineering team’s needs. Incident coverage involves troubleshooting and assisting during an incident, bringing it to resolution. Ad Hoc/incident rotations are one week long on dayside hours. Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond. Provide perspective and advocate toward Platform Engineering’s technical strategy and decisions. Advise and advocate for best tools, methods, and approaches for the entire engineering organization. Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community. Requirements 4-7 years of software engineering experience, primarily in systems and infrastructure management. Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes. Preferred - experience in designing and implementing progressive improvements within API Gateways (Gloo), Istio, and Continuity scopes. Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design. Experience with metric and alerting tools, and experience with distributed tracing systems. Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks. Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success. Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred. Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design. Able to identify your team's dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency. Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Bluecore is a Retail Performance Cloud specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies Overview Job Description We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team. In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM. The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts. You’ll be empowered and expected to question, improve, and own our closed won deals process—ensuring impeccable data quality and process efficiency. Key Responsibilities Critical Data Validation & Analysis Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible Clearly document all corrections and findings for auditability Salesforce Data Management & Correction Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness Proactively communicate recurring data/process issues and propose tactical or systemic solutions Ensure all products and financial details from closed won deals are correctly and completely recorded Periodically reconcile revenue (MRR) and surface anomalies for quick action Process Ownership & Improvement Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements Collaborate on process documentation, suggesting automation or policy adjustments as needed Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use Stakeholder Engagement Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues Proactively provide updates and recommendations to management regarding process health and data quality Qualifications 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions Obsession with data quality, accuracy, and process consistency Demonstrated ability to see both detail-level and big picture impacts Well-organized, self-motivated, and able to work independently in a fast-paced environment Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders Proven experience improving or creating operational processes (please provide examples in your application) Preferred But Not Required Salesforce Administrator Certification or other Salesforce certifications Experience with contract review, billing systems, or process automation Project management experience Interview Process Candidates will complete a practical skills assessment focused on identifying real-world data and process issues, presenting solutions, and demonstrating strong critical thinking. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Support Engineer (PSE) Location: Remote About Us At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer. Who You Are Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike. Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team. Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights. Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges. Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24x7 shift culture to ensure that client issues are addressed around the clock. What You’ll Do Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities. Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting. Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently. Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience. Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team. Qualifications 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments). Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms. Strong technical troubleshooting skills in a customer-facing role. Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients. Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Open to 24x7 shift work culture. Why Join Us? Work with cutting-edge tools and technologies in the eCommerce and digital marketing space. Competitive salary and benefits. Collaborative and innovative team culture where your contributions make a direct impact. Growth opportunities for continued professional development and learning. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Senior Software Engineer - Platform Engineering We are looking for a Senior Software Engineer - Platform Engineering to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands-on: optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. Learn more about our automation with this blog post on Argo, Kustomize and Config Connector. Bluecore ingests 100's of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore's Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary. You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore's shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems. Responsibilities Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools. Manage zero-trust networks using Kyverno, Cilium, and Istio. Develop and scale our Observability strategy with OpenTelemetry, Chronosphere, and other Saas Products. Build performant, reliable, high-quality systems at scale within one or more domains (Observability, Networking, Kubernetes, etc.). Comfort in providing significant contributions, even within domains with less expertise. Collaborate and build large and complex projects with difficult and intertwined dependencies that push for smart automation and innovation. Promote coding standards, styles, and design principles across the organization. Ad Hoc and incident availability as part of a greater team rotation. Ad Hoc requests are triaged to support the greater Engineering team's needs. Incident coverage involves troubleshooting and assisting during an incident, bringing it to resolution. Ad Hoc/incident rotations are one week long on dayside hours. Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond. Provide perspective and advocate toward Platform Engineering's technical strategy and decisions. Advise and advocate for best tools, methods, and approaches for the entire engineering organization. Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community. Requirements 4-7 years of software engineering experience, primarily in systems and infrastructure management. Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes. Preferred - experience in designing and implementing progressive improvements within API Gateways (Gloo), Istio, and Continuity scopes. Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design. Experience with metric and alerting tools, and experience with distributed tracing systems. Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks. Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success. Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred. Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design. Able to identify your team's dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency. Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore's customer success and support teams to propose and implement immediate fixes and resolution plans. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Support Engineer (PSE) Location: Remote About Us At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer. Who You Are Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike. Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team. Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights. Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges. Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24x7 shift culture to ensure that client issues are addressed around the clock. What You’ll Do Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities. Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting. Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently. Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience. Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team. Qualifications 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments). Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms. Strong technical troubleshooting skills in a customer-facing role. Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients. Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Open to 24x7 shift work culture. Why Join Us? Work with cutting-edge tools and technologies in the eCommerce and digital marketing space. Competitive salary and benefits. Collaborative and innovative team culture where your contributions make a direct impact. Growth opportunities for continued professional development and learning. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Support Engineer (PSE) Job Title: Product Support Engineer (PSE) Location: Remote About Us At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.Who You Are: Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Collaborative and empathetic. You put others first and commit to the right solution, not just your own. Disciplined curiosity. When something’s unclear, you dig deep — asking the right questions and expanding your technical understanding. Customer-focused. You communicate clearly, understand what matters to our customers, and build confidence with every interaction. Proactive and adaptable. You identify patterns, get ahead of issues, and are comfortable working in a 24x7 shift culture. What You’ll Do Client Support & Troubleshooting: Provide expert support for clients using Bluecore and tools like BigQuery, Datadog, and Looker. Investigate technical issues with a data-driven mindset. Campaign Management: Assist in configuring, optimizing, and debugging email/SMS campaigns — including segmentation, automation, and delivery issues. Problem Resolution: Triage issues across data pipelines, templates, and configurations — and work with internal teams to ensure swift resolution. Collaboration & Knowledge Sharing: Partner with Engineering, Product, and Technical Support teams; document findings; share patterns; and help improve internal processes. Scripting & Automation: Leverage Python and JavaScript (as needed) to debug issues, validate data, or create lightweight internal tools that streamline support operations. Continuous Learning: Stay sharp with SQL, build knowledge in our tech stack, and contribute to internal knowledge bases and team growth. Qualifications 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments). Working knowledge of Python, JavaScript, and SQL is required. Hands-on experience with tools like BigQuery, Looker, Datadog, or similar platforms. Strong technical troubleshooting skills in a customer-facing role. Excellent written and verbal communication skills — able to simplify complex technical concepts. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Comfortable with a 24x7 shift culture. Why Join Us? Work with cutting-edge tools and technologies in the eCommerce and digital marketing space. Competitive salary and benefits. A collaborative, innovative team culture where your contributions make a direct impact. Opportunities for continuous learning and growth. More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This Comes To Life In Three Core Product Lines Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.