Customer Success Manager

This position is a strategic position in the organisation. The applicant handles projects that contribute to the company’s success. The company works with several digital/e-commerce & q-commerce platforms. The individual would be working across several new-age start-ups and DTC brands and help shape business strategy for them!

Responsibilities

1. Develop and execute ad plans and strategy to drive brand engagement and achieve business goals.

2. Preparing the framework for projects, presentations required, data analysis and related tasks.

3. Interaction with internal & external stakeholders.

4. Assessing market trends and competition

5. Assist in operational efficiency & revenue enhancement projects

6. Monitor the decisions and directions by the Board and Executive committee

7. Publishing reports and conducting review meetings to keep projects on track.

Qualifications

1. Someone who thinks about dinner while eating lunch is preferred but not mandatory

2. Graduate 

3. Excellent communication and interpersonal skills.

4. Experience of 0- 3 years.

5. Entrepreneurial approach