Customer Success Associate

About Company:

Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner’s Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative approach and scalable platforms are transforming logistics for the modern world.

Website:

Role Overview:

Customer Success Associate (Swift Profile)

Key Responsibilities:

• Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.

• Drive the

  onboarding

  process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.

• Provide ongoing

  support

  to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.

• Work closely with clients to understand their needs, propose solutions, and identify opportunities for

  upselling

  additional features or services.

• Conduct regular

  business reviews

  with clients to measure success, discuss feedback, and ensure alignment with their business goals.

• Collaborate with cross-functional teams (sales, product, engineering) to ensure a seamless experience for clients.

• Travel:

  Occasional travel to client locations for meetings, product demonstrations, training, and on-site support.

• Monitor and report on key account health, proactively addressing any risks or challenges.

• Work to enhance customer experience, ensuring maximum product value and long-term customer retention. 

Requirements:

• Educational Qualification:

  BTech (Bachelor of Technology) is a must.

• Experience:

  Minimum 3-5 years of experience in a

  Customer Success

  or

  Key Account Management

  role, ideally within SaaS, logistics, or supply chain industries.

• Strong understanding of SaaS solutions and experience with software products.

• Proven ability to build and maintain strong client relationships.

• Excellent communication and presentation skills, with the ability to interact effectively at all levels within a client organization.

• Ability to work independently and manage multiple key accounts.

• Willingness to travel

  occasionally for client meetings, on-site visits, and training sessions.

• Experience in

  upselling

  and driving product adoption within accounts is a plus.

• Strong problem-solving abilities and a customer-focused mindset.

Preferred Skills:

•  Familiarity with the logistics and supply chain industry.
• Experience with customer onboarding, product training, and support.
•  Knowledge of SaaS-based solutions and their implementation in business operations

Why Axestrack:

● Opportunity to be a part of a rapidly growing company at the forefront of logistics transformation.

● Collaborative and inclusive work environment that values innovation and creativity.

● Competitive salary and benefits package.

● Continuous learning and professional development opportunities.

Join Axestrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack. If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization