Customer Success Associate

Job Opening - Customer Success Associate (Male) – Hindi Speaker Role Overview We are seeking a motivated and empathetic Customer Support fluent in Hindi to join our team in Bengaluru. This role involves handling customer communications with the highest level of professionalism and confidentiality in the sensitive area of male reproductive healthcare. Compensation Package •Base Salary: ₹18,000 - ₹23,000/month •Performance Incentives: average ₹8,000 additional , top performers have consistently achieved ₹20,000 additional •Work Schedule: 10:00 AM – 7:00 PM, 6 days a week Key Responsibilities •Guide customers through appointment scheduling and order processes with the doctor •Provide detailed information about products and services •Address and resolve customer queries with professionalism •Manage inbound and outbound customer calls effectively •Maintain accurate and updated records in Zoho CRM •Uphold strict confidentiality in all customer interactions Requirements (Non-Negotiable) •Work from office requirement (Location: Lalbagh, Bengaluru) •Hindi fluency is mandatory •Graduation preferred •Prior telecalling experience is advantageous •Strong communication skills with empathetic and professional approach •Commitment to maintaining confidentiality Benefits & Perks •Free lunch provided daily •Performance-based incentives up to ₹8,000 additional (average) , top performers have consistently achieved ₹20,000 additional •Full-time, stable employment opportunity •Work with a mission-driven healthcare startup •Professional growth opportunities in the healthcare sector