Customer Success Associate

About TheElefant At TheElefant, we believe play isn’t just fun — it’s powerful. Through our Toy Library and Play Arena, we help parents give their children a world of imagination, creativity, and real-world learning — away from screens. Our goal is to make every family’s experience with TheElefant joyful, effortless, and memorable. Role Overview We’re looking for a Customer Success Executive who loves interacting with parents, understands their needs, and ensures every experience with TheElefant feels warm, smooth, and valuable. You’ll be the go-to person for members — helping them with subscriptions, toy exchanges, feedback, and ensuring their kids’ playtime never runs out of fun! Key Responsibilities Welcome and onboard new parents to TheElefant Toy Library Understand customer needs and suggest the best toy plans or membership options. Ensure timely coordination for toy deliveries, returns, and renewals. Handle customer queries, feedback, and concerns with empathy and clarity. Maintain accurate member records and updates in our system. Coordinate with the operations and play arena teams to ensure smooth service. Proactively engage with members to boost satisfaction and retention. Who You Are You genuinely enjoy talking to people — especially parents and kids! You’re organized, dependable, and detail-oriented. You handle queries with patience and professionalism. You take ownership — if there’s a problem, you find a solution. Requirements 1–3 years of experience in customer service, client relations, or front-desk roles. Excellent communication skills in English and Hindi (Marathi is a plus). Comfortable using WhatsApp, Excel, and basic CRM tools. Why Join Us Be part of a growing brand that’s redefining play and learning. Work in a cheerful, child-friendly environment. Opportunity to grow with a young, creative team that values initiative and empathy.