Customer Success Associate

Role Overview

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
• Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
• Understand the client's business and industry to identify opportunities for growth.
• Ensure the timely resolution of client concerns and issues.
• Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.
  

• Fully understand our products, services, policies, and systems.
• Familiarize yourself with CRM (Zoho) and other necessary software.
• Be introduced to key accounts and understand their business needs and goals.
• Start building relationships with key stakeholders of each client.
  

• Develop strong client relationships and begin independently managing client issues.
• Gain an understanding of industry trends and competitor activities.
  

• Independently manage client accounts and resolve issues effectively.
• Develop strategies for retention and growth within the current client base.
• Start mentoring CX Interns on the process flow.
  

Requirements

• Graduates with interest and knowledge in key customer success/account management duties.
• Proven knowledge in customer-facing account management in a B2B environment.
• Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Experience in upselling, cross-selling, and renewals.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and CRM software like Zoho.
  

Benefits

• Health scheme that covers physical, mental, and social well-being.
• Learning and growth opportunities through e-learning and additional courses.
• 30 annual paid leave days to relax and recharge.
• Company outings and celebrations to bond and have fun.
• Freedom and flexibility of asynchronous communication.