Customer Success Associate

Job Description: As a Customer Success Associate at Yara, you will be responsible for developing, auditing, testing, and optimizing voice bot workflows. You will collaborate closely with the Product and Customer Success teams to ensure seamless conversational experiences. This role presents an excellent opportunity for individuals keen on expanding their expertise in conversational AI. Key Responsibilities: - Bot Workflow Development: Create conversation scripts for the bot in Hindi and English by writing workflows. You will receive training on using platforms like Chatgpt to simplify this task. - Auditing and Quality Assurance: Conduct comprehensive audits of the workflows to verify accuracy and functionality. - Testing and Optimization: Aid in testing bot workflows on various platforms and devices to detect and resolve any issues or bugs. Continuously enhance workflows based on user feedback and performance metrics. - Documentation and Reporting: Document any comments, improvements, errors, and provide detailed reports. Qualifications Required: - Pursuing or recently completed a degree in any field. - Attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Decent written and verbal communication skills. - Enthusiasm for learning.,