Customer Success Associate (Fresher's encouraged!)

Job Description

About Fundamento Fundamento is an AI-voice agent for lenders, enabling seamless, intelligent communication across the customer lifecycle. With lending undergoing a massive shift, AI-driven automation is becoming critical for scale and efficiency. The deep industry vertical focus allows us to go beyond just handling calls—we gather valuable insights across the lending lifecycle, ensuring that every customer interaction adds strategic value to the business. The solutions are already live with leading financial enterprises like IIFL, Hero FinCorp, and Jio Financial Services. Founded by Ankit Durga (ex-Leap Skills, Zomato; Harvard/INK Fellow), Megha Aggarwal (Oxford/LSE alum; ex-Morgan Stanley), and Vickram Saigal (Bain & Adobe alum), we’re a Google-backed startup backed by Binny Bansal (Flipkart), Kunal Shah (Cred), Caesar Sengupta (Google), Amrish Rau (Pine Labs), Mohit Joshi (Infosys) and others. At Fundamento, we believe in Building Together—collaborating as a team and with our customers to create impactful solutions that drive real results. Why Us? Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young startup so comfort with ambiguity is always a big plus. We grow when you grow! Learn more at fundamento.ai Role Description As a Customer Success Associate, you will play a crucial role in creating, auditing, testing, and optimizing voice bot workflows for Yara. You will work closely with our Product and Customer Success teams to ensure seamless conversational experiences. This is a fantastic opportunity for someone who is eager to learn and grow in the field of conversational AI without any requirement of technical skills. What the role entails 👉🏽 Bot Workflow Development: Write workflows which are conversation scripts for the bot in Hindi & English. (to simplify the task, we will train you on how to use platforms like Chatgpt). Promptwriting: Craft effective bot interactions by creating clear and engaging initial messages or prompts. Auditing, Quality Assurance & Testing: Conduct detailed workflow audits, testing workflows across platforms/devices, and refining them based on user feedback. Guardrailknv (Knowledge Validation): Ensure that the information and workflows used by bots are accurate and consistent to prevent errors and ensure reliability. Testing and Optimization: Assist in testing bot workflows across different platforms and devices to identify and resolve any issues or bugs. Continuously optimise workflows based on user feedback and performance metrics. Documentation and Reporting: Document any comments, improvements, errors and report the same. What you will get 👇🏽 Hands-on Experience with AI Tools Fast Growth Opportunities Cross-Functional Learning Annual Appraisal Cycle Collaborative Work Environment Perks & Benefits 👇🏽 Learning Allowance of at least 10,000/- & increasing every year Flexibility of working from home twice every month Flexible working hours Competitive Appraisal Hike Ideal Candidate 👇🏽 Pursuing or recently completed a degree in any field. Attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Decent written and verbal communication skills. Enthusiasm for learning. Location: South Delhi (work from office) Show more Show less