Customer Success Associate

Job Description – Customer Success Associate

Work Mode: Work From Office
Location: Mundhwa–Kharadi Bypass,
Kharadi South Main Road, Pune,

Position Overview

We are hiring Customer Success Associates for a Domestic Insurance Outbound Process. The role involves contacting interested leads, understanding customer requirements, and advising suitable insurance products while delivering a high-quality customer experience.

Key Roles & Responsibilities

• Contact and engage with pre-generated/inbound leads via outbound calls
• Understand customer needs and recommend suitable insurance products
• Explain policy features, benefits, and coverage clearly
• Achieve individual and team performance targets
• Ensure compliance with company and regulatory guidelines
• Provide excellent customer service and follow-up support

Eligibility Criteria

Qualification:

• Graduate from any discipline

Experience:

• Freshers and experienced candidates are welcome
• Experience in insurance sales or customer handling

Skill Set Requirements

• Excellent communication skills in English and Hindi
• No MTI or RTI
• Clear pronunciation and strong grammar
• Good persuasion and interpersonal skills
• Basic computer knowledge

Salary

• For Freshers Rs24,000 CTC (RSs19,500 In hand)
• For Experienced Rs 34,000 CTC (Rs 30,000 In hand) based on experience and interview

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person