Customer Service Specialist

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Strong mathematical and analytical skills with a high attention to detail.
• Proficiency in Microsoft Excel, including use of advanced formulas (e.g., VLOOKUP, IF statements, pivot tables).
• Ability to follow detailed instructions and work within defined procedures.
• Strong organizational and time management skills.
• Experience working with the Omni recordkeeping system or similar platforms.
• Familiarity with defined contribution plan structures (e.g., 401(k), 403(b)).
• Understanding of QDRO processes and terminology (though legal interpretation is not required).
• Experience in a high-volume, deadline-driven environment.
• Execute QDRO-related asset splits in the recordkeeping system based on pre-reviewed and approved instructions.
• Perform accurate calculations to divide participant accounts in accordance with provided specifications.
• Enter and verify transactions in the system, ensuring data integrity and compliance with plan rules.
• Coordinate with internal teams to confirm transaction completion and resolve any processing issues.
• Maintain detailed records of all processed transactions for audit and compliance purposes.
• Assist with quality control checks and reconciliation of QDRO-related activity.
• Follow established procedures and contribute to process improvements where applicable. Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts