Customer Service Specialist

Dear Candidate,

Please find the below JD for your reference.

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a

professional manner.

· To manage non voice tasks, like working on mail, secure messages and manual letters.

· To demonstrate an all-round knowledge of the company’s products

· Follow up to ensure that appropriate actions were taken on customers' requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

· Contributes to team effort by accomplishing related results as needed.

· To ensure the timely communication of information to colleagues and line management

· To maintain timelines and work as expected to fill and complete tasks

· Adherence to legislative regulatory and compliance standards.

· 100% attendance on all the company’s mandated trainings.

· Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

· To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within

any specified timescales.

· Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

· To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a

health and safety issue, a breach of policies etc..

· To ensure the timely communication of information to first line manager.

· Follow basic behaviours and expectations of maintaining schedule adherence

· Follow and respect company values and act and support accordingly