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Customer Service Specialist

Customer Service Specialist

Accenture

7 - 11 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

data analysis customer service insurance operations data entry customer experience team training service operations international bpo chat process tpa customer care process improvement sme root cause analysis customer support voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

Microsoft Excel skills - data analysis skills

Advanced OMNI skills

Knowledge of TIAA products and services

Knowledge of TIAA processes and procedures as related to adjustment processing.

Advanced written and oral communication skills are preferred

Processes can include- Excess Refunds, Forfeiture Acct Adjustments, Revenue Credit Acct TXN, Pin Merge/SSN, Corrections, TPA Health, Annual Renewal, BITP, Institutional Stale Dated Checks

Handles the research and reporting of issues related to OMNI. This include analyzing the data and appropriately summarizing the issue(s)

Handles global, plan, and individual level adjustments and remediation projects

Leverages advance knowledge of multiple systems and processes to resolve client-related issues

Acts as a SME for Operations and IT for implementations

Assist with team trainings, knowledge sharing, SOPs

Performs root cause analysis and continuously work towards process improvement within the business and amongst our business partners

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Customer Service Specialist