Customer Service Specialist

 About The Role  

Skill required: Language Translation - Customer Service

Designation: Customer Service Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
Language - Ability:Japanese - Expert

What would you do? In this role, you need to analyze and solve increasingly complex problemsYour day to day interactions is with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instructions onnew assignmentsYou will need to consistently seek and provide meaningful and actionable feedback in allinteractionsYou will be expected to be constantly on the lookout for ways to enhance value for yourrespective stakeholders/clientsDecisions that are made by you will impact your work and may impact the work of othersYou would be an individual contributor and/or oversee a small work effort and/or teamNACustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for? HTML5Adobe Marketo EngageAbility to perform under pressureAbility to work well in a teamStrong analytical skillsAbility to meet deadlinesProcess-orientationJapanese Language

Roles and Responsibilities: ?¢In this role you are required to do analysis and solving of moderately complex problems?¢ May create new solutions, leveraging and, where needed, adapting existing methods and procedures?¢ The person would require understanding of the strategic direction set by senior management as it relates to team goals?¢ Primary upward interaction is with direct supervisor?¢ May interact with peers and/or management levels at a client and/or within Accenture?¢ Guidance would be provided when determining methods and procedures on new assignments?¢ Decisions made by you will often impact the team in which they reside?¢ Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture?¢ Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation