Customer Service Specialist

Customer Care Representatives

We value diverse backgrounds and are looking for individuals who are passionate about solving problems and delivering exceptional service.

Role Overview

• Experience:

  1+ years in Customer Service/Support

• Education:

  Open to both

  Graduates

  and

  Undergraduates

• Shifts:

  Rotational (including night shifts, depending on business needs)

Key Responsibilities

• Customer Support:

  Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints.

• Problem Solving:

  Identify customer needs and provide accurate solutions or alternatives within the time limits.

• Documentation:

  Maintain detailed records of customer interactions and process customer accounts.

• Quality Assurance:

  Follow communication "scripts" and company policies to ensure consistent service quality.

• Collaboration:

  Work closely with the team to meet collective goals and improve overall customer satisfaction (CSAT) scores.

Candidate Requirements

• Experience:

  At least 1 year of experience in a customer-facing role (BPO, Retail, Hospitality, or similar).

• Communication:

  Excellent verbal and written communication skills in English and Hindi.

• Tech Savvy:

  Basic computer proficiency and the ability to learn new software quickly.

• Soft Skills:

  High level of patience, active listening skills, and the ability to remain calm under pressure.

What We Offer

• Flexibility:

  Choose between WFO or WFH models based on performance and availability.

• Growth:

  Structured career path with opportunities to move into Team Lead or Quality Analyst roles.

• Environment:

  A supportive and inclusive work culture in the heart of Indore.

• Benefits:

  Competitive salary, performance-based incentives, and comprehensive training.